Concierge Guest Experience Specialist

Remington Hospitality; Herndon (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Remington Hospitality in Herndon is seeking a courteous Concierge to greet guests promptly and provide frontline guest services.

You will act as a liaison to hotel departments, arrange reservations, and handle special requests while maintaining a current information file on local services and attractions. You will also upsell hotel amenities and keep the concierge lounge spotless throughout your shift.

Responsibilities

• Warmly greet and welcome guests in the concierge lounge within 2 minutes of guest arrival.
• Act as a liaison between guests and hotel departments by making reservations and following up on special requests.
• Maintain an information file on hotel and local services and attractions and recommend them to the guest, suggestively selling hotel amenities and services.
• Clean Concierge lounge throughout the shift by picking up dirty dishes and glasses and maintaining the kitchenette, including cleaning of floors, furniture and surfaces.

Job description

Remington Hospitality in Herndon is seeking a courteous Concierge to greet guests promptly and provide frontline guest services.

You will act as a liaison to hotel departments, arrange reservations, and handle special requests while maintaining a current information file on local services and attractions. You will also upsell hotel amenities and keep the concierge lounge spotless throughout your shift.