Concierge: Guest Experience Lead

Aimbridge Hospitality, LLC; Indianapolis (IN); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality, LLC is seeking a Concierge to deliver warm welcomes and quick solutions to guests, guiding them with local tips and city highlights. You will collaborate with Sales, Front Office, and Bellman teams to ensure a seamless stay and uphold brand standards.

The role emphasizes strong communication, problem-solving, and the ability to handle high-pressure situations while maintaining a polished appearance and customer-focused service.

Qualifications

• High school diploma or equivalent required; relevant college coursework is a plus.
• Hotel or related experience preferred.
• Strong communication, problem-solving, and decision-making skills.
• Ability to handle high-pressure situations with composure and objectivity.
• Comfortable with financial data and basic math.

Responsibilities

• The Welcome Wagon: Greet guests warmly, make them feel at home, and share recommendations about the coffee shop and local area for a memorable visit.
• Style & Standards Superstar: Keep a polished look by following uniform and grooming guidelines, and always meet brand and safety standards.
• Brew Crew Captain: Support daily operations, help hire and train team members, and inspire excellent service and teamwork.
• Solution & Support Specialist: Quickly handle guest questions and requests, arrange special needs, and stay informed on shop functions and events.
• Coffee Shop Maestro: Oversee shop operations, manage transactions, maintain inventory and cleanliness, and assist the team as needed.

Skills

Communication

Problem solving

Decision making

Customer service

Education

High school diploma or equivalent

Job description

Aimbridge Hospitality, LLC is seeking a Concierge to deliver warm welcomes and quick solutions to guests, guiding them with local tips and city highlights. You will collaborate with Sales, Front Office, and Bellman teams to ensure a seamless stay and uphold brand standards.

The role emphasizes strong communication, problem-solving, and the ability to handle high-pressure situations while maintaining a polished appearance and customer-focused service.