Concierge & Guest Experience Specialist

Remington Hospitality; Traverse City (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

Remington Hospitality is seeking a Concierge to warmly greet guests in the concierge lounge within two minutes of arrival and act as a liaison with hotel departments for reservations and special requests. The role includes maintaining an information file on local services and promoting hotel amenities, while also keeping the concierge lounge clean and organized throughout shifts.

The position emphasizes guest service excellence, proactive recommendations, and a neat, welcoming reception area as

Responsibilities

• Warmly greet and welcome guests in the concierge lounge within 2 minutes of guest arrival.
• Act as a liaison between guests and hotel departments by making reservations and following up on special requests.
• Maintain an information file on hotel and local services and attractions and recommend them to the guest, suggestively selling hotel amenities and services.
• Clean Concierge lounge throughout the shift by picking up dirty dishes and glasses and maintaining the kitchenette, including cleaning of floors, furniture and surfaces.

Job description

Remington Hospitality is seeking a Concierge to warmly greet guests in the concierge lounge within two minutes of arrival and act as a liaison with hotel departments for reservations and special requests. The role includes maintaining an information file on local services and promoting hotel amenities, while also keeping the concierge lounge clean and organized throughout shifts.

The position emphasizes guest service excellence, proactive recommendations, and a neat, welcoming reception area as