Guest Experience Concierge & Service Specialist

Remington Hospitality; Parsippany-Troy Hills (NJ); On-site; USD 25,000 - 39,000; Full time

Job summary

Remington Hospitality in Parsippany, NJ seeks a friendly Concierge to greet guests within 2 minutes of arrival and assist with requests, reservations, and local recommendations. You will maintain the concierge lounge and uphold high standards of cleanliness and guest service.

As a liaison among hotel departments, you will follow up on special requests and suggestively promote hotel amenities, ensuring a seamless guest experience throughout each shift.

Responsibilities

• Warmly greet and welcome guests in the concierge lounge within 2 minutes of guest arrival.
• Act as a liaison between guests and hotel departments by making reservations and following up on special requests.
• Maintain an information file on hotel and local services and attractions and recommend them to the guest, suggestively selling hotel amenities and services.
• Clean Concierge lounge throughout the shift by picking up dirty dishes and glasses and maintaining the kitchenette, including cleaning of floors, furniture and surfaces.

Job description

Remington Hospitality in Parsippany, NJ seeks a friendly Concierge to greet guests within 2 minutes of arrival and assist with requests, reservations, and local recommendations. You will maintain the concierge lounge and uphold high standards of cleanliness and guest service.

As a liaison among hotel departments, you will follow up on special requests and suggestively promote hotel amenities, ensuring a seamless guest experience throughout each shift.