Concierge & Guest Experience Leader

BENCHMARK; Phoenix (AZ); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Go Hilton travel benefits

Job summary

Pyramid Global Hospitality is seeking a Concierge for the Arizona Biltmore in Phoenix. You will handle guest inquiries, coordinate services, and upsell dining options in a luxury resort setting.

Ideal candidates bring extensive knowledge of the local area and prior concierge or leadership experience. The role features a guest-focused environment, with emphasis on service excellence and hospitality professionalism.

Qualifications

• Vast knowledge of the local area.
• Public relations skills preferred.
• Concierge and leadership experience preferred.

Responsibilities

• Maintain up-to-date knowledge of hotel meetings, events, and functions.
• Greet guests and assist with their needs.
• Answer calls and dispatch associates to guest requests.
• Coordinate services to ensure a positive guest experience.
• Assist guests with visiting points of interest, attractions, museums, and parks.
• Upsell by recommending restaurants and making reservations.
• Help manage lobby activity and flow.
• Follow safety procedures to protect guests and property.

Skills

Public relations

Guest service

Upselling

Leadership experience

Education

High School Diploma or GED

Job description

Pyramid Global Hospitality is seeking a Concierge for the Arizona Biltmore in Phoenix. You will handle guest inquiries, coordinate services, and upsell dining options in a luxury resort setting.

Ideal candidates bring extensive knowledge of the local area and prior concierge or leadership experience. The role features a guest-focused environment, with emphasis on service excellence and hospitality professionalism.