Hotel Security Specialist — Guest Safety & Service

BENCHMARK; Phoenix (AZ); On-site; USD 21,000 - 30,000; Full time

Job summary

Pyramid Global Hospitality seeks a Security Officer for the Arizona Biltmore resort in Phoenix. The role protects guests and associates, enforces safety protocols, and supports emergency response. You will monitor access, log activities, and assist in dispatch as needed.

Qualified candidates bring prior guest service experience, hotel background, and a focus on safety. CPR/First Aid certification is preferred, along with strong communication and teamwork.

Qualifications

• Prior customer service experience; hotel experience preferred.
• CPR/First Aid certification is preferred.
• Excellent customer service and communication skills.
• Team player with ability to complete incident reports.

Responsibilities

• Patrol resort grounds to ensure safety of guests and associates.
• Investigate and report guest and associate incidents promptly.
• Log dispatch activities, maintain department logs, and monitor access.
• Conduct routine lock ups and unlocks of facilities.
• Assist in dispatch role as needed.
• Perform daily and monthly safety inspections.
• Respond to emergencies professionally and calmly.
• Support risk reduction and safety best practices.

Tools

Microsoft Office

Job description

Pyramid Global Hospitality seeks a Security Officer for the Arizona Biltmore resort in Phoenix. The role protects guests and associates, enforces safety protocols, and supports emergency response. You will monitor access, log activities, and assist in dispatch as needed.

Qualified candidates bring prior guest service experience, hotel background, and a focus on safety. CPR/First Aid certification is preferred, along with strong communication and teamwork.