Retail Supervisor - Luxury Hotel Shop & Guest Experience

BENCHMARK; Phoenix (AZ); On-site; USD 50,000 - 65,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Retail Supervisor for the Arizona Biltmore property in Phoenix. You will supervise store operations, coach staff to deliver True Hilton Service, and manage merchandising and sales within the outlet.

You will partner with the Director of Retail to drive sales, maintain inventory levels, and deliver strong guest experiences while adhering to company standards and budgets.

Qualifications

• Retail experience is required.
• Leadership experience is preferred.
• High School Diploma or GED is required/preferred.

Responsibilities

• Assist guests on the sales floor three days per week, or more as needed.
• Investigate and resolve guest issues, returns and special requests.
• Assist with phone orders and shipping orders.
• Assist with re-stock ordering and purchase orders.
• Motivate and lead Sales Associates to achieve monthly sales goals and daily revenue targets.
• Develop staff and merchandise presentation, in-store product knowledge, and promotional displays.
• Assist in annual budget planning with Retail Manager and budgeting considerations.
• Assist Director of Retail with recruiting and interviewing staff.
• Demonstrate commitment to safety and emergency procedures.

Skills

Retail experience

Leadership experience

Education

High School Diploma or GED

Job description

Pyramid Global Hospitality is seeking a Retail Supervisor for the Arizona Biltmore property in Phoenix. You will supervise store operations, coach staff to deliver True Hilton Service, and manage merchandising and sales within the outlet.

You will partner with the Director of Retail to drive sales, maintain inventory levels, and deliver strong guest experiences while adhering to company standards and budgets.