Concierge Front Desk Specialist

Svih Management; Santa Monica (CA); On-site; USD 30,000 - 42,000; Full time

Job summary

Svih Management is seeking a Front Desk Associate for the Santa Monica club location. The role supports Front Office operations, assists with reservations, check-ins/check-outs, and concierge-style services to ensure member satisfaction.

The position requires excellent guest service, strong communication, and the ability to work in a fast-paced environment, including evenings, weekends, and holidays. Training will cover club policies and SOPs, with collaboration across departments.

Qualifications

• Excellent attitude and willingness to learn new things.
• Able to work in a fast-paced environment with speed and quality.
• Clear, effective reading/writing and communication.
• Ability to respond professionally to guests and staff.
• Willingness to work irregular hours including late nights, weekends, and holidays.
• Familiarity with emergency procedures and safety basics.

Responsibilities

• Takes restaurant reservations accurately and efficiently.
• Answers phone calls and emails with confidence and professional verbiage.
• Works quickly with Seven Rooms and Peoplevine systems.
• Assist in the plotting and seating of all members and guests.
• Assists in the training of Front Desk team members.
• Ensures all club rules are understood and followed by members and guests.
• Assist in printing daily menus for the club.
• Acknowledge and respond to guests’ needs to maintain positive relations.
• Inform Membership team of guest complaints or requests.
• Maintain an organized and clean work area and follow SOPs.
• Resolve member and guest problems promptly and courteously; expedite check-ins and departures.
• Provide concierge-type services and relay information to staff.
• Update group information and relay group requirements to staff.
• Route telephone, fax, mail and other messages to members and guests.
• Maintain relationships with other departments and perform other tasks as assigned.

Skills

Guest service

Communication

Multitasking

Professionalism

Teamwork

Public speaking

Tools

Seven Rooms

Peoplevine

Job description

Svih Management is seeking a Front Desk Associate for the Santa Monica club location. The role supports Front Office operations, assists with reservations, check-ins/check-outs, and concierge-style services to ensure member satisfaction.

The position requires excellent guest service, strong communication, and the ability to work in a fast-paced environment, including evenings, weekends, and holidays. Training will cover club policies and SOPs, with collaboration across departments.