Front Desk Coordinator

Svih Management; Santa Monica (CA); On-site; USD 30,000 - 42,000; Full time

Job summary

Svih Management is seeking a Front Desk Associate for the Santa Monica club location. The role supports Front Office operations, assists with reservations, check-ins/check-outs, and concierge-style services to ensure member satisfaction.

The position requires excellent guest service, strong communication, and the ability to work in a fast-paced environment, including evenings, weekends, and holidays. Training will cover club policies and SOPs, with collaboration across departments.

Qualifications

• Excellent attitude and willingness to learn new things.
• Able to work in a fast-paced environment with speed and quality.
• Clear, effective reading/writing and communication.
• Ability to respond professionally to guests and staff.
• Willingness to work irregular hours including late nights, weekends, and holidays.
• Familiarity with emergency procedures and safety basics.

Responsibilities

• Takes restaurant reservations accurately and efficiently.
• Answers phone calls and emails with confidence and professional verbiage.
• Works quickly with Seven Rooms and Peoplevine systems.
• Assist in the plotting and seating of all members and guests.
• Assists in the training of Front Desk team members.
• Ensures all club rules are understood and followed by members and guests.
• Assist in printing daily menus for the club.
• Acknowledge and respond to guests’ needs to maintain positive relations.
• Inform Membership team of guest complaints or requests.
• Maintain an organized and clean work area and follow SOPs.
• Resolve member and guest problems promptly and courteously; expedite check-ins and departures.
• Provide concierge-type services and relay information to staff.
• Update group information and relay group requirements to staff.
• Route telephone, fax, mail and other messages to members and guests.
• Maintain relationships with other departments and perform other tasks as assigned.

Skills

Guest service

Communication

Multitasking

Professionalism

Teamwork

Public speaking

Tools

Seven Rooms

Peoplevine

Job description

Job Details

Location: San Vicente Santa Monica - Santa Monica, CA 90401
Salary: $26.00 - $26.00 hourly
Category: Hospitality - Hotel

Position Purpose

Assist the Front Office Manager in Front Desk operations to ensure membership satisfaction and proper completion of all front office tasks.

Duties and Responsibilities

• Takes restaurant reservations accurately and efficiently
• Answers phone calls and emails with confidence and professional verbiage following club standards
• Works quickly with Seven Rooms and Peoplevine systems
• Assist in the plotting and seating of all members and guests
• Assists in the training of all Front Desk team members
• Ensures all rules of the club are understood and followed by all members and guests prior to entering the club
• Assist in printing daily menus for the club
• Acknowledges guests’ needs, anticipates guests’ needs and always responds promptly to maintain positive guest relations at all times
• Informs the Membership team of any guest complaints, requests or problems
• Maintains an organized and clean work area
• Follow all front office standard operating procedures
• Resolve member and guest problems quickly, efficiently, and courteously. Expedite member and guest check-ins and departures. Provide concierge-type services to guests
• Update group information; maintain, monitor, and prepare group requirements; relay information to all concerned staff members
• Manage the routing of telephone, facsimile, mail and other messages to members and guests
• Maintain effective relationships and communication with all other departments
• Perform other appropriate tasks assigned by the Front Desk Manager

Qualifications

• Excellent attitude to the job, co-workers, and members with the willingness to learn new things regardless of previous job experiences
• Able to work in a fast-paced environment with speed and quality
• Great personal hygiene and grooming standards
• Should be able to communicate, read and write clearly and effectively
• The ability to interact with guests and team members professionally, including the ability to speak in front of small groups of team members
• The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays
• Knowledge of and ability to perform required role during emergency situations