Full-Time Front Desk Concierge – Guest Services

Sand Sea; Santa Monica (CA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

401K

Paid Holidays

Sick Pay

Parking

EAP

Referral Program

Weekly Dry Cleaning

Job summary

Sand Sea is seeking a Front Desk Agent at Shore Hotel in Santa Monica, CA. The role involves greeting guests, checking guests in and out, and ensuring a personable stay with outstanding service.

The position requires at least 1 year in a Guest Services role, hotel experience preferred, and proficiency with MS Office; Opera knowledge is a plus. Competitive hourly pay and full-time benefits provided.

Qualifications

• 1 year of progressive experience in a Guest Services role.
• Hotel experience is preferred.
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook; Opera helpful.

Responsibilities

• Greet guests and perform check-in/check-out at the front desk.
• Assist guests with billing and payment processing.
• Provide information about local attractions and hotel services.
• Upsell hotel services and facilities to maximize occupancy.
• Respond promptly to guest inquiries and resolve issues to ensure satisfaction.
• Maintain professional communication with guests and staff.

Skills

Guest Services

Communication

Multi-Tasking

Problem Solving

Education

Hospitality/business degree

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Opera (PMS)

Job description

Sand Sea is seeking a Front Desk Agent at Shore Hotel in Santa Monica, CA. The role involves greeting guests, checking guests in and out, and ensuring a personable stay with outstanding service.

The position requires at least 1 year in a Guest Services role, hotel experience preferred, and proficiency with MS Office; Opera knowledge is a plus. Competitive hourly pay and full-time benefits provided.