Concierge Front Desk & Security Specialist

FirstService Residential; Washington (District of Columbia); On-site; USD 25,000 - 32,000; Full time

Job summary

FirstService Residential in Washington, DC is seeking a Front Desk Associate to deliver exceptional resident service. You will greet residents, check guests and providers, and respond to security procedures while maintaining daily logs and clerical tasks with Word and Excel.

You will navigate the building, monitor access, assist with concierge duties, and help maintain a safe environment, with overtime and weekend hours as needed. This full-time role offers comprehensive benefits.

Qualifications

• Ability to manage multiple priorities.
• Excellent customer service, communication and time management skills.
• Proficient with Microsoft Office applications (Outlook, Word, Excel).
• Knowledge of information system hardware/software preferred.
• Strong written and verbal communication skills.
• Customer service and interpersonal skills required.
• Accommodations may be made for disabilities to perform essential functions.
• Familiarity with standard office equipment and software applications.

Responsibilities

• Provides exceptional customer service.
• Meets and greets residents; checks guests and service providers in/out.
• Understands and reacts to emergency response and access control procedures; monitors security systems and maintains logs.
• Assists with concierge services and administrative clerical work (Word/Excel).
• Walks the building premises for monitoring purposes.
• Monitors and controls access to the building.
• Resolves and follows-up on complaints/issues, escalating as needed.
• Provides general concierge services and administrative support as required.
• Supports a safe and secure environment throughout the building.

Skills

Multitasking

Customer service

Time management

MS Outlook

MS Word

MS Excel

Information systems

Verbal communication

Written communication

Disability accommodations

Office equipment

Building navigation

Lifting 30-50 lbs

Extended hours

Board meetings

Tools

Outlook

Word

Excel

Job description

FirstService Residential in Washington, DC is seeking a Front Desk Associate to deliver exceptional resident service. You will greet residents, check guests and providers, and respond to security procedures while maintaining daily logs and clerical tasks with Word and Excel.

You will navigate the building, monitor access, assist with concierge duties, and help maintain a safe environment, with overtime and weekend hours as needed. This full-time role offers comprehensive benefits.