Concierge Front Desk & Resident Services

Associa; Miami (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

Associa is seeking a Front Desk Agent in a Miami-area property to greet visitors, verify access and serve residents with discretion and professionalism. The role includes package handling, coordinating deliveries, and monitoring security to maintain a safe environment.

Candidates should have a high school diploma, English fluency, and strong communication skills. Experience in hospitality or front desk roles is preferred, with the ability to work independently and as part of a team.

Qualifications

• High school graduate or equivalent vocational training certificate.
• Compute basic arithmetic.
• Fluency in English both verbally and non‑verbally.
• Provide legible communication and directions.
• Ability to input and access information in the property management system/ POS systems.
• Work with minimal supervision.
• Maintain confidentiality of guest information.

Responsibilities

• Greeting vendors, residents and their guests.
• Coordinating all deliveries of packages, flowers, restaurant food.
• Duties include controlling and monitoring security cameras.
• Monitoring of building's exterior doors, and maintaining a secure environment for our residents.
• Monitoring and Controlling guest/vendor access to residential floors.
• Collaborating with other building staff personnel, and ensure residents, and their guests needs are met.
• Review daily front desk procedures and facilitate communication between unit owner, maintenance team and property management.
• Ensure all areas are maintained in a professional and clean manner during shift.
• Follow all safety and security policies, programs and procedures.
• Be able to handle crisis situations in the event of emergency and/or fire.
• Be able to answer the telephone and speak clearly and professionally.
• Other duties as assigned by management.

Skills

Customer service

English fluency

Attention to detail

Teamwork

Communication

Multitasking

Crisis handling

Education

High school diploma

Hospitality training

Job description

Associa is seeking a Front Desk Agent in a Miami-area property to greet visitors, verify access and serve residents with discretion and professionalism. The role includes package handling, coordinating deliveries, and monitoring security to maintain a safe environment.

Candidates should have a high school diploma, English fluency, and strong communication skills. Experience in hospitality or front desk roles is preferred, with the ability to work independently and as part of a team.