Residential Front Desk Concierge & Security Gatekeeper

Associa; Miami (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

Associa is seeking a Front Desk Agent to welcome visitors, verify access, and act as the gatekeeper for the properties. Responsibilities include handling packages, coordinating deliveries, and monitoring security cameras to ensure a safe, professional environment for residents and guests.

The role requires strong English communication, high school completion, and the ability to work with minimal supervision, while collaborating with maintenance and management teams.

Qualifications

• Minimum 2 years of customer service experience.
• Ability to communicate clearly and provide directions.
• Ability to input and access information in management systems.

Responsibilities

• Greet visitors and guests and provide guided access to units.
• Coordinate deliveries and package handling for residents.
• Monitor security cameras and access to residential floors.
• Maintain security and a respectful environment for residents and guests.
• Assist with calls and inquiries, ensuring professional communication.
• Collaborate with building staff to meet residents' needs.

Skills

Customer service

Communication

Problem solving

Education

High school diploma

Job description

Associa is seeking a Front Desk Agent to welcome visitors, verify access, and act as the gatekeeper for the properties. Responsibilities include handling packages, coordinating deliveries, and monitoring security cameras to ensure a safe, professional environment for residents and guests.

The role requires strong English communication, high school completion, and the ability to work with minimal supervision, while collaborating with maintenance and management teams.