Residential Concierge & Access Gatekeeper

Associa; Pompano Beach (FL); On-site; USD 21,000 - 25,000; Full time

Job summary

Associa is seeking a Welcome Ambassador/Front Desk Agent in Florida to provide exceptional resident service. You will greet residents and guests, manage access, and coordinate deliveries while maintaining a secure, professional environment on site.

The role requires strong English communication, prior front desk experience, and the ability to handle crises and multitask with discretion as part of a team in a residential setting.

Qualifications

• High school diploma or equivalent vocational training.
• Fluency in English.
• Ability to input and access information in property management systems/ POS.
• Previous experience as Front Desk Agent.

Responsibilities

• Greet vendors, residents and guests.
• Coordinate deliveries of packages, flowers and restaurant food.
• Monitor security cameras and building exterior doors.
• Control and monitor guest/vendor access to residential floors.
• Collaborate with staff to meet residents' needs.
• Review front desk procedures and facilitate communication between owner, maintenance and property management.
• Maintain professional and clean areas during shift.
• Follow safety and security policies and procedures.
• Handle crisis situations as needed (emergency/fire).
• Answer telephones clearly and professionally.
• Perform other duties as assigned by management.

Education

High school diploma or equivalent

Some college or hospitality training

Job description

Associa is seeking a Welcome Ambassador/Front Desk Agent in Florida to provide exceptional resident service. You will greet residents and guests, manage access, and coordinate deliveries while maintaining a secure, professional environment on site.

The role requires strong English communication, prior front desk experience, and the ability to handle crises and multitask with discretion as part of a team in a residential setting.