Concierge Front Desk Coordinator — Patient Experience

sollishealth; Beverly Hills (CA); On-site; USD 34,000 - 41,000; Full time

Job summary

Sollis Health seeks a Front Desk Coordinator to be the first friendly face in our concierge clinics, guiding members through intake and checkout with hospitality-driven care. The role supports scheduling, registrations, and patient flow, ensuring a warm, professional experience in a fast-paced medical setting.

Daily responsibilities include EMR management, phone support, and coordinating with medical teams while maintaining Sollis brand standards.

Qualifications

• High School Diploma or greater.
• 1–2 years of hospitality and/or medical office experience preferred.
• Excellent administrative background, especially on the phone.
• Ability to follow and improve standard office routines.

Responsibilities

• Greet members with warm, friendly service on entry.
• Manage patient accounts in EMR: scheduling, intake, updates, scanning, daily schedule.
• Conduct temperature checks and COVID screening.
• Enter membership leads and demographics into Salesforce.
• Schedule follow-up appointments for evaluations, vaccinations, and house calls.
• Address questions or concerns promptly and escalate when needed.
• Answer medical hotline and direct to appropriate teams.
• Keep clinic space clean and presentable according to Sollis brand.
• Distribute mail and sign for packages.
• Check inventory and restock, coordinating with inventory to order supplies.
• Perform related duties as required.

Skills

Organizational skills

Communication

Independent work

Customer service

Hospitality mindset

Education

High School Diploma

Tools

Salesforce

EMR

Job description

Sollis Health seeks a Front Desk Coordinator to be the first friendly face in our concierge clinics, guiding members through intake and checkout with hospitality-driven care. The role supports scheduling, registrations, and patient flow, ensuring a warm, professional experience in a fast-paced medical setting.

Daily responsibilities include EMR management, phone support, and coordinating with medical teams while maintaining Sollis brand standards.