Front Desk Coordinator

sollishealth; Beverly Hills (CA); On-site; USD 34,000 - 41,000; Full time

Job summary

Sollis Health seeks a Front Desk Coordinator to be the first friendly face in our concierge clinics, guiding members through intake and checkout with hospitality-driven care. The role supports scheduling, registrations, and patient flow, ensuring a warm, professional experience in a fast-paced medical setting.

Daily responsibilities include EMR management, phone support, and coordinating with medical teams while maintaining Sollis brand standards.

Qualifications

• High School Diploma or greater.
• 1–2 years of hospitality and/or medical office experience preferred.
• Excellent administrative background, especially on the phone.
• Ability to follow and improve standard office routines.

Responsibilities

• Greet members with warm, friendly service on entry.
• Manage patient accounts in EMR: scheduling, intake, updates, scanning, daily schedule.
• Conduct temperature checks and COVID screening.
• Enter membership leads and demographics into Salesforce.
• Schedule follow-up appointments for evaluations, vaccinations, and house calls.
• Address questions or concerns promptly and escalate when needed.
• Answer medical hotline and direct to appropriate teams.
• Keep clinic space clean and presentable according to Sollis brand.
• Distribute mail and sign for packages.
• Check inventory and restock, coordinating with inventory to order supplies.
• Perform related duties as required.

Skills

Organizational skills

Communication

Independent work

Customer service

Hospitality mindset

Education

High School Diploma

Tools

Salesforce

EMR

Job description

Sollis Health is looking for a passionate, customer service and hospitality-driven, Front Desk Coordinator to play an important role in our member's experience as the first person they interact with when they come into our concierge clinics. You will be a first impression ambassador creating a memorable experience as you take patients through our intake and checkout process.

7a-3p (SM), 3p-11p (SM), (8a-8p weekends SM), 10a-6p (weekends BH)

Responsibilities

• Greeting members/patients in a warm and friendly manner as they enter our clinics ensuring they receive a high-level of customer service.
• Managing patient accounts through our EMR to include scheduling appointments, patient intake, registration updates, scanning documents, and daily schedule reconciliation.
• Conducting temperature checks and COVID screening questions.
• Entering membership leads and patient demographics into Salesforce
• Scheduling follow up appointments for medical evaluations, vaccinations and house calls as appropriate.
• Addressing any member questions or concerns in a timely manner and escalating them as needed.
• Answering the Sollis medical hotline as needed and directing patients to the appropriate team members for their medical care, billing questions or other needs
• Keeping the office space and the entire clinic clean and presentable meeting Sollis brand standards.
• Distributing mail and facilitating mailing items to members and signing for packages on occasion .
• Checking inventory, ensuring rooms have adequate supplies, restocking where needed and partnering with the inventory coordinator to order more supplies as needed.
• Performing related duties as required

Experience

• High School Diploma or greater required
• 1-2 years of previous hospitality and/or medical office experience strongly preferred
• Excellent administrative background, especially in managing customers on the phone
• Ability to efficiently execute (and often improve) established office routines and policies.

Skills

• Exceptional organizational and attention to detail.
• Excellent communication skills and the ability to work cross-functionally among departments and teams.
• Tech-savvy with the ability to learn new technology quickly.
• Ability to think and work independently, effectively, and efficiently as if running your own business unit
• Ambitious, strong work ethic, and open to new ideas

Range: $25-$30/hr

This is the anticipated rate/range Sollis Health reasonably expects to pay candidates for this position in Northern California. Sollis is a multi-state employer and this rate/range may not reflect the pay for positions that are performed solely in localities outside of this location. Actual pay is dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, location, education, etc.

About Sollis Health

Sollis Health is the first and only medical membership that's on-demand 24/7, 365. We live up to the concierge promise: with just one call, our members experience unparalleled care and follow-up on their schedule and their terms.

Our members never wonder if it's a "real" emergency. They simply call Sollis for immediate access to ER-trained medical teams, on-site labs and imaging, expedited specialist appointments, and care navigation that's all under one roof. With unlimited 24/7 virtual and in-person support from locations in Manhattan, the Hamptons, Los Angeles, South Florida, and San Francisco, Sollis puts our members in first class by handling all medical issues - with expert concierge care anytime, anywhere.