Concierge Front Desk Coordinator in Medical Office

Sollis Health; Beverly Hills (CA); On-site; USD 34,000 - 41,000; Full time

Job summary

Sollis Health is seeking a Front Desk Coordinator for our Beverly Hills clinics. You will be the first point of contact for members, guiding them through intake and checkout with a warm, professional demeanor.

Responsibilities include greeting patients, managing appointments in the EMR, performing screenings, and coordinating with medical staff. Prioritize excellent customer service and brand-aligned presentation in a fast-paced environment.

Qualifications

• Minimum High School Diploma or higher required.
• 1-2 years of hospitality and/or medical office experience preferred.
• Excellent administrative background, especially in managing customers on the phone.
• Ability to efficiently execute and improve established office routines.

Responsibilities

• Greet members and patients warmly as they enter clinics; deliver high-level customer service.
• Manage patient accounts in EMR: scheduling, intake, registration updates, and daily schedule reconciliation.
• Conduct temperature checks and COVID screening questions.
• Enter membership leads and demographics into Salesforce; schedule follow-ups for medical evaluations and house calls.
• Ensure clinics are clean and present Sollis brand standards; maintain inventory and restock supplies as needed.

Skills

Customer service

Hospitality

Administrative

Phone handling

Education

High School Diploma

Tools

Salesforce

Job description

Sollis Health is seeking a Front Desk Coordinator for our Beverly Hills clinics. You will be the first point of contact for members, guiding them through intake and checkout with a warm, professional demeanor.

Responsibilities include greeting patients, managing appointments in the EMR, performing screenings, and coordinating with medical staff. Prioritize excellent customer service and brand-aligned presentation in a fast-paced environment.