Front Desk Coordinator

Sollis Health; West Palm Beach (FL); On-site; USD 20,664 - 27,552; Part time

Job summary

Sollis Health is seeking a Front Desk Coordinator in West Palm Beach, Florida. You will be the first point of contact for patients, managing their intake and checkout processes while providing exceptional customer service. This part-time role offers 2 to 4 shifts monthly from 7am-7pm. Preferred candidates have a High School degree and 1-2 years of experience in hospitality or a medical office, excellent organizational skills, and strong communication abilities. Join a dedicated team in a rewarding environment.

Qualifications

• 1-2 years of previous hospitality and/or medical office experience strongly preferred.
• Excellent administrative background, especially in managing customers on the phone.
• Ability to efficiently execute established office routines and policies.

Responsibilities

• Greet members/patients in a warm and friendly manner.
• Manage patient accounts through our EMR system.
• Schedule follow-up appointments for medical evaluations.
• Answer the Sollis medical hotline and direct patients as necessary.
• Keep the office space clean and presentable.

Skills

Exceptional organizational skills

Excellent communication skills

Tech-savvy

Ability to work independently

Strong work ethic

Education

High School degree or equivalent

Tools

Salesforce

Job description

Sollis Health is looking for a passionate, customer service and hospitality-driven, Front Desk Coordinator to play an important role in our member’s experience as the first person they interact with when they come into our concierge clinics. You will be a first impression ambassador creating a memorable experience as you take patients through our intake and checkout process.

Per Diem - 2 to 4 shifts a month. Shift times are: 7am-7pm

Responsibilities

• Greet members/patients in a warm and friendly manner as they enter our clinics ensuring they receive a high level of customer service.
• Manage patient accounts through our EMR to include scheduling appointments, patient intake, registration updates, scanning documents, and daily schedule reconciliation.
• Enter membership leads and patient demographics into Salesforce .
• Schedule follow-up appointments for medical evaluations, vaccinations and house calls as appropriate .
• Address any member questions or concerns promptly and escalate them as needed .
• Answer the Sollis medical hotline as needed and direct patients to the appropriate team members for their medical care, billing questions or other needs
• Keep the office space and the entire clinic clean and presentable meeting Sollis brand standards.
• Distribute mail and facilitate mailing items to members and signing for packages on occasion.
• Check inventory, ensuring rooms have adequate supplies, restocking where needed and partnering with the inventory coordinator to order more supplies as needed.
• Perform related duties as required .

Experience

We believe extraordinary people come from a variety of backgrounds, but ideally, we would expect that you have:

• High School degree or equivalent required
• 1-2 years of previous hospitality and/or medical office experience strongly preferred
• Excellent administrative background, especially in managing customers on the phone
• Ability to efficiently execute (and often improve) established office routines and policies.

Skills

• To be successful in this role, candidates will demonstrate the following:
• Exceptional organizational and attention to detail.
• Excellent communication skills and the ability to work cross‑functionally among departments and teams.
• Tech‑savvy with the ability to learn new technology quickly.
• Ability to think and work independently, effectively, and efficiently as if running your own business unit
• Ambitious, strong work ethic, and open to new ideas