Lobby Ambassador for Luxury Condominium in Downtown Miami

Associa; Miami (FL); Vor Ort; USD 21.000 - 28.000; Vollzeit

Zusammenfassung

Associa in Miami seeks a Front Desk Agent who is impeccably mannered and discreet to greet visitors, verify access, and serve as gatekeeper for residents.

You will coordinate deliveries, monitor security, control access to floors, collaborate with staff, and ensure a professional, safe environment while handling crises and multi-tasking in a fast-paced setting.

Qualifikationen

• High school graduate and able to perform basic arithmetic.
• Fluent in English; strong verbal and non-verbal communication.
• Provide clear directions and legible communication.
• Detail-oriented, organized, calm under pressure.
• Able to use property management systems and POS systems.
• Work with minimal supervision and maintain confidentiality.

Aufgaben

• Greet visitors and verify access to units.
• Coordinate deliveries of packages and meals.
• Monitor security cameras and exterior doors.
• Manage guest and vendor access to floors.
• Collaborate with building staff to meet resident needs.
• Review front desk procedures and facilitate communication with maintenance.
• Keep areas clean and professional during shift.
• Follow safety policies and handle emergencies calmly.
• Answer phones clearly and professionally.
• Perform other duties as assigned by management.

Kenntnisse

Customer service

Communication

English fluency

Teamwork

Ausbildung

High school diploma

Jobbeschreibung

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

The Front Desk Agent should be impeccably mannered & discreet. Greet visitors to property, verify and supply guided access to units, be the gatekeeper of the residences.

• Greeting vendors, residents and their guests.
• Coordinating all deliveries of packages, flowers, restaurant food.
• Duties include controlling and monitoring security cameras.
• Monitoring of building's exterior doors, and maintaining a secure environment for our residents.
• Monitoring and Controlling guest/vendor access to residential floors.
• Collaborating with other building staff personnel, and ensure residents, and their guests needs are met.
• Review daily front desk procedures and facilitate communication between unit owner, maintenance team and property management.
• Ensure all areas are maintained in a professional and clean manner during shift.
• Follow all safety and security policies, programs and procedures.
• Be able to handle crisis situations in the event of emergency and/or fire.
• Be able to answer the telephone and speak clearly and professionally.
• Other duties as assigned by management.

Requirements

Essential

• High school graduate or equivalent vocational training certificate.
• Compute basic arithmetic.
• Fluency in English both verbally and non‑verbally.
• Provide legible communication and directions.
• Ability to:
• Perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Understand guest/member's service needs.
• Work cohesively with co‑workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest/member information and pertinent resort data.
• Ability to input and access information in the property management system/computers/point of sales system.

Desirable

• Some college or training in Hospitality Industry.
• Previous experience as Front Desk Agent.

Job Type

Full-time

Experience

• Customer Service: 2 years (Preferred)
• Spa: 2 years (Preferred)

Education

• High school (Required)

Language

• English (Required)
• Spanish, Russian, Portuguese preferred

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.