Concierge Customer Service Specialist

Million Air Tallahassee; El Paso (TX); On-site; USD 26,000 - 36,000; Full time

Job summary

Million Air Tallahassee is seeking a friendly Customer Service Representative to greet customers, assist pilots and passengers, and coordinate concierge services as needed.

You will manage reservations, invoicing, maintain records in the Million Air CSI system, and support the hospitality team in a fast-paced environment. Evening and weekend shifts are required; bilingual abilities are a plus, and a clean driving record is preferred.

Qualifications

• Customer service experience preferably in the service industry.
• High School Diploma or equivalent.
• Entry level position.
• Ability to work evenings weekends, and holidays.
• Acceptable driving record.
• Ability to pass a background check.
• Zero tolerance drug free employer includes pre-employment and random screening.

Responsibilities

• Greet customers in a friendly, professional manner
• Provide concierge services to pilots and customers including making reservations as required
• Invoicing for services rendered to customers and pilots
• Record customer preferences in Million Air CSI system
• Proactive preparation for all incoming aircraft
• Provides timely feedback to the company regarding service failures or customer concerns
• Partner with line service team to meet and exceed customer's service expectations
• Keep hospitality bar stocked with snacks and beverages
• Maintain neat work area at all times to include front desk, lobby, and all FBO amenities

Skills

Customer service

Bi-lingual preferred

Communication skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

POS systems

Job description

Million Air Tallahassee is seeking a friendly Customer Service Representative to greet customers, assist pilots and passengers, and coordinate concierge services as needed.

You will manage reservations, invoicing, maintain records in the Million Air CSI system, and support the hospitality team in a fast-paced environment. Evening and weekend shifts are required; bilingual abilities are a plus, and a clean driving record is preferred.