Aviation Concierge & Guest Services Specialist

Million Air; Houston (TX); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Job summary

Million Air in Houston, TX seeks a Customer Service Representative to deliver elite customer service to crew and passengers, welcome guests, and coordinate ground services. You will handle reservations, invoicing, and record preferences to ensure exceptional experiences.

The role requires flexibility to work evenings and weekends, with a strong focus on guest satisfaction and teamwork. A clean driving record and strong communication skills are essential.

Qualifications

• Customer service experience preferably in the service industry.
• High School Diploma or equivalent.
• Entry level position.
• Ability to work evenings, weekends, and holidays.
• Acceptable driving record.
• Zero tolerance drug free employer includes pre-employment and random screening.

Responsibilities

• Greet customers in a friendly, professional manner.
• Provide concierge services to pilots and customers including making reservations as required.
• Invoicing for services rendered to customers and pilots.
• Record customer preferences in Million Air internal system.
• Proactive preparation for all incoming aircraft.
• Provide timely feedback to the company regarding service failures or customer concerns.
• Partner with line service team to meet and exceed customer's service expectations.
• Keep hospitality bar stocked with snacks and beverages.
• Maintain neat work area at all times to include front desk, lobby, and all FBO amenities.

Skills

Customer focus

Communication

Computer skills

Math basics

Driver's license

Bi-lingual

Education

High School Diploma or equivalent

Tools

Microsoft Office

POS systems

Job description

Million Air in Houston, TX seeks a Customer Service Representative to deliver elite customer service to crew and passengers, welcome guests, and coordinate ground services. You will handle reservations, invoicing, and record preferences to ensure exceptional experiences.

The role requires flexibility to work evenings and weekends, with a strong focus on guest satisfaction and teamwork. A clean driving record and strong communication skills are essential.