Aviation Concierge & Customer Experience Specialist

Million Air Tallahassee; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Million Air is seeking a Customer Service Representative in Houston, TX to deliver elite service to crew and passengers, ensuring a warm welcome and everything they need for an extraordinary stay.

You will coordinate with ground personnel, manage reservations, and invoice services while maintaining a neat front desk and lobby area. The role requires a friendly, professional demeanor, a clean driving record, and the ability to work evenings and weekends.

Qualifications

• Customer service experience preferably in the service industry.
• High School Diploma or equivalent.
• Entry level position.
• Ability to work evenings weekends, and holidays.
• Acceptable driving record.
• Zero tolerance drug free employer includes pre-employment and random screening.

Responsibilities

• Greet customers in a friendly, professional manner
• Provide concierge services to pilots and customers including making reservations as required
• Invoicing for services rendered to customers and pilots
• Record customer preferences in Million Air internal system
• Proactive preparation for all incoming aircraft
• Provides timely feedback to the company regarding service failures or customer concerns
• Partner with line service team to meet and exceed customer's service expectations
• Keep hospitality bar stocked with snacks and beverages
• Maintain neat work area at all times to include front desk, lobby, and all FBO amenities

Skills

Customer service

Education

High School Diploma or equivalent

Job description

Million Air is seeking a Customer Service Representative in Houston, TX to deliver elite service to crew and passengers, ensuring a warm welcome and everything they need for an extraordinary stay.

You will coordinate with ground personnel, manage reservations, and invoice services while maintaining a neat front desk and lobby area. The role requires a friendly, professional demeanor, a clean driving record, and the ability to work evenings and weekends.