Private Jet Concierge & Guest Services

Million Air; Marathon (FL); On-site; USD 57,859,000 - 61,992,000; Full time

Benefits offered by this job

Sick pay

Vacation pay

Personal time pay

Job summary

Million Air in Florida seeks a Customer Service Representative to greet guests, provide concierge services to pilots and customers, and coordinate ground services for arriving aircraft in a fast-paced aviation environment.

You will invoice services, log customer preferences in the Million Air system, and prepare for all incoming aircraft, while keeping the front desk, lobby and FBO amenities neat; this non-exempt role requires evening and weekend shifts and a clean background check.

Qualifications

• Customer service experience preferably in the service industry.
• High School Diploma or equivalent.
• Ability to work evenings weekends, and holidays.
• Ability to pass a background check.
• Zero tolerance drug free employer includes pre-employment and random screening

Responsibilities

• Greet customers in a friendly, professional manner
• Provide concierge services to pilots and customers including making reservations
• Invoicing for services rendered to customers and pilots
• Record customer preferences in Million Air internal system
• Proactive preparation for all incoming aircraft
• Provides timely feedback to the company regarding service failures or customer concerns
• Partner with line service team to meet and exceed customer's service expectations
• Keep hospitality bar stocked with snacks and beverages
• Maintain neat work area at all times to include front desk, lobby, and all FBO amenities

Skills

Customer service

Communication

Attention to detail

Education

High School Diploma or equivalent

Job description

Million Air in Florida seeks a Customer Service Representative to greet guests, provide concierge services to pilots and customers, and coordinate ground services for arriving aircraft in a fast-paced aviation environment.

You will invoice services, log customer preferences in the Million Air system, and prepare for all incoming aircraft, while keeping the front desk, lobby and FBO amenities neat; this non-exempt role requires evening and weekend shifts and a clean background check.