Aviation Customer Concierge & Front Desk Pro

Million Air Tallahassee; Marathon (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Job summary

Million Air Tallahassee in Marathon, FL seeks a Customer Service Representative to deliver elite service to crew and passengers, welcoming guests and coordinating ground services. You will assist with reservations, invoicing, and maintaining guest preferences in internal systems.

Role requires flexible hours, including evenings and weekends, with a focus on safety, accuracy, and exceptional hospitality in a fast-paced aviation environment.

Qualifications

• Customer service experience preferred in the service industry
• High School Diploma or equivalent required
• Entry level position suitable for newcomers
• Ability to work evenings, weekends, and holidays
• Acceptable driving record and background check required
• Zero tolerance drug-free employer with pre-employment and random screening

Responsibilities

• Greet customers in a friendly, professional manner
• Provide concierge services to pilots and customers including reservations
• Invoicing for services rendered to customers and pilots
• Record customer preferences in Million Air internal system
• Proactive preparation for all incoming aircraft
• Provide timely feedback regarding service failures or customer concerns
• Partner with line service team to meet and exceed service expectations
• Keep hospitality area stocked with snacks and beverages
• Maintain a neat front desk and lobby area and all FBO amenities

Skills

Customer focus

Communication

Computer skills

Math skills

Driving record clean

Bi-lingual

Education

High School Diploma or equivalent

Entry-level position

Job description

Million Air Tallahassee in Marathon, FL seeks a Customer Service Representative to deliver elite service to crew and passengers, welcoming guests and coordinating ground services. You will assist with reservations, invoicing, and maintaining guest preferences in internal systems.

Role requires flexible hours, including evenings and weekends, with a focus on safety, accuracy, and exceptional hospitality in a fast-paced aviation environment.