Aviation Concierge & Customer Experience Specialist

Million Air Tallahassee; Chesterfield (MO); On-site; USD 36,000 - 42,000; Full time

Job summary

Million Air Tallahassee is seeking a Customer Service Representative in Chesterfield, Missouri to deliver elite service to crew and passengers. You will greet guests, arrange concierge services, and coordinate ground services while ensuring accurate invoicing and records.

This non-exempt role requires the ability to work evenings and weekends, with occasional holidays, and a clean driving record. Join a team dedicated to aviation excellence and customer satisfaction.

Qualifications

• Customer service experience preferred.
• High School Diploma or equivalent required.
• Able to work evenings, weekends and holidays.
• Clean driving record required.
• Ability to pass a background check and pre-employment drug screening.

Responsibilities

• Greet customers in a friendly, professional manner.
• Provide concierge services to pilots and customers including reservations.
• Invoicing for services rendered to customers and pilots.
• Record customer preferences in Million Air internal system.
• Prepare for incoming aircraft and assist as needed.
• Provide timely feedback regarding service issues or customer concerns.
• Collaborate with line service team to meet service expectations.
• Keep hospitality bar stocked with snacks and beverages.
• Maintain front desk, lobby, and all FBO amenities.

Skills

Customer service

Communication skills

Time management

Problem solving

Education

High School Diploma or equivalent

Tools

Microsoft Office

POS systems

Job description

Million Air Tallahassee is seeking a Customer Service Representative in Chesterfield, Missouri to deliver elite service to crew and passengers. You will greet guests, arrange concierge services, and coordinate ground services while ensuring accurate invoicing and records.

This non-exempt role requires the ability to work evenings and weekends, with occasional holidays, and a clean driving record. Join a team dedicated to aviation excellence and customer satisfaction.