Aviation Concierge & Guest Services Specialist

Million Air powered by Freeman Holdings Group; Kapolei (HI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401k program

PTO

Medical, Dental, Vision coverage

Performance-based bonuses

Job summary

Million Air is seeking a Customer Service Representative to deliver elite service to crew and passengers with a warm welcome and concierge assistance in a fast-paced aviation environment.

The role collaborates with ground personnel to ensure ground services are completed and billed. It is an entry-level, non-exempt position requiring availability for evenings, weekends, and holidays, with a comprehensive benefits package including medical, dental, vision, PTO, and a matching 401(k).

Qualifications

• Customer service experience preferably in the service industry.
• High School Diploma or equivalent.
• Entry level position.
• Ability to work evenings weekends, and holidays.
• Acceptable driving record.
• Ability to pass a background check.
• Zero tolerance drug free employer includes pre-employment and random screening.

Responsibilities

• Greet customers in a friendly, professional manner.
• Provide concierge services to pilots and customers including making reservations as required.
• Invoicing for services rendered to customers and pilots.
• Record customer preferences in Million Air internal system.
• Proactive preparation for all incoming aircraft.
• Provides timely feedback to the company regarding service failures or customer concerns.
• Partner with line service team to meet and exceed customer's service expectations.
• Keep hospitality bar stocked with snacks and beverages.
• Maintain neat work area at all times to include front desk, lobby, and all FBO amenities.

Skills

Customer service

Communication

Bi-lingual preferred

Education

High School Diploma or equivalent

Tools

Microsoft Office

POS systems

Job description

Million Air is seeking a Customer Service Representative to deliver elite service to crew and passengers with a warm welcome and concierge assistance in a fast-paced aviation environment.

The role collaborates with ground personnel to ensure ground services are completed and billed. It is an entry-level, non-exempt position requiring availability for evenings, weekends, and holidays, with a comprehensive benefits package including medical, dental, vision, PTO, and a matching 401(k).