Concierge Customer Experience Coordinator

Renewal-By-Anderse; Spokane Valley (WA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life and AD&D insurance

Disability insurance

Flexible Spending Accounts (FSA)

Employee Assistance Program (EAP)

401(k)

PTO and sick time

Paid holidays plus a flex holiday

Employee discounts on products, travel

Job summary

Renewal by Andersen, the nation’s largest start to finish window replacement company, is seeking a Customer Experience Coordinator to join our operations team in Spokane Valley, WA. You will be the primary contact for homeowners, delivering concierge-level service from project kickoff to installation.

In this role you will manage multiple projects, coordinate with internal teams, anticipate needs, and keep everyone informed.

Qualifications

• 2+ years in customer service, project coordination, account management, hospitality, or related role.
• Comfortable managing multiple projects simultaneously and coordinating across teams.
• Natural communicator who builds trust and handles both positive and challenging interactions.
• Able to prioritize responsibilities and move projects forward.
• Resourceful, adaptable and confident resolving issues with cross‑department collaboration.
• Excellent verbal and written communication, can explain processes clearly.
• Highly organized with attention to accuracy and documentation.

Responsibilities

• Serve as the primary point of contact for homeowners, providing concierge level service from project kickoff through installation.
• Coordinate with internal teams to keep projects moving toward installation.
• Anticipate customer needs, resolve obstacles, and address issues before they escalate.
• Keep homeowners and teammates informed with clear, timely updates and coordination.
• Maintain detailed documentation and accurate project records.
• Continuously build knowledge of products, processes, and systems.
• Balance multiple homeowner relationships while delivering an exceptional customer experience.

Skills

Communication skills

Customer service

Time management

Organizational skills

Multitasking

Problem solving

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Renewal by Andersen, the nation’s largest start to finish window replacement company, is seeking a Customer Experience Coordinator to join our operations team in Spokane Valley, WA. You will be the primary contact for homeowners, delivering concierge-level service from project kickoff to installation.

In this role you will manage multiple projects, coordinate with internal teams, anticipate needs, and keep everyone informed.