Homeowner Concierge & Service Coordinator

Renewal-By-Andersen; Jessup (MD); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

401(k) plan

Profit sharing

Medical coverage

FSAs/HSA

Life insurance

PTO & holidays

Parental leave

Career growth opportunities

Job summary

Renewal by Andersen is seeking a Concierge for our Capital Region team to serve as single point of contact for homeowners. You will partner with sales reps and other departments to provide a tailored level of communication throughout the project lifecycle.

The role emphasizes building strong homeowner relationships, coordinating measure scheduling, paperwork, and post-install follow-up, with a pay range of $27.45–$39.75 per hour and comprehensive benefits.

Qualifications

• 1+ year of customer service experience.
• Data entry skills.
• Must possess strong communication skills and time management skills.
• Strong competence in Microsoft Office software.
• High attention to detail.
• Excellent interpersonal skills and the ability to organize simultaneous tasks.

Responsibilities

• Build a concrete relationship with the homeowner.
• Create homeowner's job file.
• Schedule homeowners' technical measure, install date, and reminders.
• Work with Retail Service Reps and Scheduling teams to move the homeowner's job through the process.
• Work with sales reps to resolve any paperwork issues, change orders, on-hold jobs, or jobs-in-progress.
• Conduct post-install phone call and survey.
• Resolve any post-install situations.
• Other duties as assigned by supervisor.

Skills

Customer service

Data entry

Communication

Time management

Interpersonal skills

Multitasking

Tools

Microsoft Office

Job description

Renewal by Andersen is seeking a Concierge for our Capital Region team to serve as single point of contact for homeowners. You will partner with sales reps and other departments to provide a tailored level of communication throughout the project lifecycle.

The role emphasizes building strong homeowner relationships, coordinating measure scheduling, paperwork, and post-install follow-up, with a pay range of $27.45–$39.75 per hour and comprehensive benefits.