Customer Experience Concierge | Project Coordination Pro

Renewal by Andersen of Washington; Lakewood (WA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life and AD&D insurance

Disability insurance

Identity theft protection

Flexible Spending Accounts (FSA)

Employee Assistance Program (EAP)

401(k)

PTO and sick time

Paid holidays plus a flex holiday

Employee discounts on products, travel

Job summary

Renewal by Andersen of Washington is seeking a Customer Experience Coordinator to be the primary contact for homeowners, delivering concierge-level service from kickoff to installation. You will coordinate projects across internal teams and ensure timely progress toward installation.

Ideal candidates have at least 1+ year in customer service or project coordination, strong communication, and excellent organizational skills, with a proactive, problem-solving mindset.

Qualifications

• High school diploma or equivalent required.
• 1+ years of customer service, administrative support, or project coordination experience.
• Strong organizational and time management skills.
• Proficiency with Microsoft Office applications.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as the primary point of contact for homeowners, providing concierge level service from project kickoff through installation.
• Manage assigned projects, coordinate with internal teams, and keep every project moving toward installation.
• Anticipate customer needs, resolve obstacles, and proactively address issues before they escalate.
• Keep homeowners and teammates informed through clear, timely updates and coordination.
• Maintain detailed documentation and accurate project records.
• Continuously build your knowledge of our products, processes, and systems.

Skills

Customer service

Project coordination

Communication

Organization

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Renewal by Andersen of Washington is seeking a Customer Experience Coordinator to be the primary contact for homeowners, delivering concierge-level service from kickoff to installation. You will coordinate projects across internal teams and ensure timely progress toward installation.

Ideal candidates have at least 1+ year in customer service or project coordination, strong communication, and excellent organizational skills, with a proactive, problem-solving mindset.