Concierge: Create Memorable Stays & Local Experiences

Hyatt Hotels Corporation; Boston, Northern (MA, KY); Hybrid; USD 28,000 - 40,000; Full time

Job summary

Hyatt Regency Boston is seeking a Concierge to deliver personalized guest experiences. You will assist with reservations, provide tailored recommendations, and handle guest requests while upholding Hyatt service standards.

The role requires knowledge of Boston and strong communication skills, with a starting pay rate of $24.71 per hour. Responsibilities include greeting guests, arranging dining and transportation, answering inquiries, coordinating VIP requests, and collaborating with hotel

Qualifications

• High school diploma or equivalent.
• At least 1 year of experience as a concierge or guest service agent.
• Exceptional interpersonal and communication skills.
• Familiarity with Boston landmarks, attractions, and transportation options.
• Proficiency with Microsoft Office and hotel property management systems.
• Ability to work independently and as part of a team.

Responsibilities

• Greet guests warmly and provide tailored assistance to enhance their stay.
• Offer recommendations and make reservations for dining, transportation, tours, and local attractions.
• Answer guest inquiries promptly and accurately, both in person and via phone or email.
• Maintain up-to-date knowledge of the Boston area, including special events, shows, and restaurants.
• Coordinate special guest requests, including personal shopping, celebrations, or VIP arrangements.
• Maintain guest profiles and logs of requests (electronically) to ensure personalized future service.
• Liaise with other hotel departments to ensure guest satisfaction.
• Handle guest concerns with professionalism and escalated when necessary.
• Uphold Hyatt standards of service and presentation at all times.
• Ensure the Concierge desk and surrounding area remain clean, organized, and welcoming.

Skills

Exceptional interpersonal and; 1:1? no

Boston landmarks knowledge

Teamwork and independent work

Education

High school diploma or equivalent

Tools

Microsoft Office

Hotel property management systems

Job description

Hyatt Regency Boston is seeking a Concierge to deliver personalized guest experiences. You will assist with reservations, provide tailored recommendations, and handle guest requests while upholding Hyatt service standards.

The role requires knowledge of Boston and strong communication skills, with a starting pay rate of $24.71 per hour. Responsibilities include greeting guests, arranging dining and transportation, answering inquiries, coordinating VIP requests, and collaborating with hotel