Concierge- Part-Time

Hyatt Hotels Corporation; Boston, Northern (MA, KY); Hybrid; USD 28,000 - 40,000; Full time

Job summary

Hyatt Regency Boston is seeking a Concierge to deliver personalized guest experiences. You will assist with reservations, provide tailored recommendations, and handle guest requests while upholding Hyatt service standards.

The role requires knowledge of Boston and strong communication skills, with a starting pay rate of $24.71 per hour. Responsibilities include greeting guests, arranging dining and transportation, answering inquiries, coordinating VIP requests, and collaborating with hotel

Qualifications

• High school diploma or equivalent.
• At least 1 year of experience as a concierge or guest service agent.
• Exceptional interpersonal and communication skills.
• Familiarity with Boston landmarks, attractions, and transportation options.
• Proficiency with Microsoft Office and hotel property management systems.
• Ability to work independently and as part of a team.

Responsibilities

• Greet guests warmly and provide tailored assistance to enhance their stay.
• Offer recommendations and make reservations for dining, transportation, tours, and local attractions.
• Answer guest inquiries promptly and accurately, both in person and via phone or email.
• Maintain up-to-date knowledge of the Boston area, including special events, shows, and restaurants.
• Coordinate special guest requests, including personal shopping, celebrations, or VIP arrangements.
• Maintain guest profiles and logs of requests (electronically) to ensure personalized future service.
• Liaise with other hotel departments to ensure guest satisfaction.
• Handle guest concerns with professionalism and escalated when necessary.
• Uphold Hyatt standards of service and presentation at all times.
• Ensure the Concierge desk and surrounding area remain clean, organized, and welcoming.

Skills

Exceptional interpersonal and; 1:1? no

Boston landmarks knowledge

Teamwork and independent work

Education

High school diploma or equivalent

Tools

Microsoft Office

Hotel property management systems

Job description

Close Inclusive Collection Job Postings Notification

"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

The Concierge plays a vital role in delivering personalized and memorable guest experiences at Hyatt Regency Boston. As an ambassador of the hotel, the Concierge assists guests with reservations, recommendations, and special requests while providing world‑class service that reflects Hyatt’s values of empathy, integrity, respect, inclusion, experimentation, and wellbeing.

The responsibilities outlined below are provided as a representative sample of the essential functions of this position and are not intended to be an exhaustive list; additional duties may be assigned as necessary

• Greet guests warmly and provide tailored assistance to enhance their stay.
• Offer recommendations and make reservations for dining, transportation, tours, and local attractions.
• Answer guest inquiries promptly and accurately, both in person and via phone or email.
• Maintain up-to-date knowledge of the Boston area, including special events, shows, and restaurants.
• Coordinate special guest requests, including personal shopping, celebrations, or VIP arrangements.
• Maintain guest profiles and logs of requests (electronically) to ensure personalized future service.
• Liaise with other hotel departments to ensure guest satisfaction.
• Handle guest concerns with professionalism and escalated when necessary.
• Uphold Hyatt standards of service and presentation at all times.
• Ensure the Concierge desk and surrounding area remain clean, organized, and welcoming.

The starting pay rate for this position is $24.71.

Qualifications

• High school diploma or equivalent
• At least 1 year of experience as a concierge or guest service agent.
• Exceptional interpersonal and communication skills
• A genuine passion for service and problem‑solving
• Familiarity with Boston landmarks, attractions, and transportation options
• Proficiency with Microsoft Office and hotel property management systems
• Ability to work independently and as part of a team

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