Concierge Client Care Coordinator — Growth Path

Serenium Therapy & Wellness; Brick Township (NJ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Monday-Friday schedule

Onboarding travel stipend

PTO/Sick Time/Paid Holidays

Health Insurance

401k options

Job summary

Serenium Therapy & Wellness is seeking a Client Care Coordinator in Brick Township, NJ. This role manages a high volume of calls, guides clients through scheduling and insurance questions, and ensures a concierge-level experience from first contact.

You will collaborate with clinicians, billing, and office leadership to resolve issues, while documenting across systems and upholding QA standards. This is a path toward leadership in a patient-centered practice.

Qualifications

• Ability to manage high-volume calls with empathy and efficiency (customer-focused).
• Strong communication and organizational skills for multi-system documentation.
• Motivation by goals, metrics and personal growth.
• Willingness to grow into leadership roles within the organization.

Responsibilities

• Serve as the first point of contact for prospective and existing clients.
• Handle a high volume of inbound and outbound calls with quality and empathy.
• Guide clients through scheduling, insurance questions, intake processes, and next steps.
• Conduct proactive outreach to ensure clients receive needed support and follow-up.
• Deliver an experience that makes clients feel cared for from the first interaction.
• Maintain accurate documentation across systems and teams.
• Collaborate with clinicians, billing, and office leadership to solve problems quickly.
• Participate in QA and meet call quality standards and metrics.
• Identify opportunities to improve processes and client experiences.
• Support office growth initiatives and contribute positively to team culture.

Skills

Empathy

Communication

Call handling

Organization

Problem solving

Team collaboration

Job description

Serenium Therapy & Wellness is seeking a Client Care Coordinator in Brick Township, NJ. This role manages a high volume of calls, guides clients through scheduling and insurance questions, and ensures a concierge-level experience from first contact.

You will collaborate with clinicians, billing, and office leadership to resolve issues, while documenting across systems and upholding QA standards. This is a path toward leadership in a patient-centered practice.