Client Care Coordinator

Serenium Therapy & Wellness; Brick Township (NJ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Monday-Friday schedule

Onboarding travel stipend

PTO/Sick Time/Paid Holidays

Health Insurance

401k options

Job summary

Serenium Therapy & Wellness is seeking a Client Care Coordinator in Brick Township, NJ. This role manages a high volume of calls, guides clients through scheduling and insurance questions, and ensures a concierge-level experience from first contact.

You will collaborate with clinicians, billing, and office leadership to resolve issues, while documenting across systems and upholding QA standards. This is a path toward leadership in a patient-centered practice.

Qualifications

• Ability to manage high-volume calls with empathy and efficiency (customer-focused).
• Strong communication and organizational skills for multi-system documentation.
• Motivation by goals, metrics and personal growth.
• Willingness to grow into leadership roles within the organization.

Responsibilities

• Serve as the first point of contact for prospective and existing clients.
• Handle a high volume of inbound and outbound calls with quality and empathy.
• Guide clients through scheduling, insurance questions, intake processes, and next steps.
• Conduct proactive outreach to ensure clients receive needed support and follow-up.
• Deliver an experience that makes clients feel cared for from the first interaction.
• Maintain accurate documentation across systems and teams.
• Collaborate with clinicians, billing, and office leadership to solve problems quickly.
• Participate in QA and meet call quality standards and metrics.
• Identify opportunities to improve processes and client experiences.
• Support office growth initiatives and contribute positively to team culture.

Skills

Empathy

Communication

Call handling

Organization

Problem solving

Team collaboration

Job description

Be the first voice people hear when they're looking for help- and the reason they choose to stay.

At Serenium, we believe exceptional client experiences start long before the first appointment. They begin with a conversation.

We're looking for a high-performing Client Care Coordinator who thrives in a fast-paced environment, loves helping people, and treats every interaction like it matters- because it does.

This isn't a traditional front desk role. This is for someone who can manage a high volume of calls while delivering concierge-level service, turning overwhelmed callers into supported clients and ensuring every person feels heard, valued, and cared for. If you're energized by meaningful conversations, enjoy exceeding expectations, and want a clear path toward leadership and management, we want to meet you.

What You'll Do

• Serve as the first point of contact for prospective and existing clients.
• Handle a high volume of inbound and outbound calls while maintaining exceptional quality and empathy.
• Guide clients through scheduling, insurance questions, intake processes, and next steps with confidence and compassion.
• Conduct proactive outreach to ensure clients receive the support and follow-up they need.
• Deliver an experience that makes clients feel cared for from the very first interaction.
• Maintain accurate documentation and communication across systems and teams.
• Collaborate closely with clinicians, billing teams, and office leadership to solve problems quickly and effectively.
• Participate in quality assurance initiatives and consistently meet or exceed call quality standards and performance metrics.
• Identify opportunities to improve processes and client experiences.
• Support office growth initiatives and contribute positively to team culture.
  

What Makes You a Great Fit

You may be the person we're looking for if you:

• Love helping people and can balance empathy with efficiency.
• Thrive in a high-volume, high-performance environment.
• Naturally go above and beyond rather than settling for "good enough."
• Are motivated by goals, metrics, and personal growth.
• Communicate with warmth, professionalism, and confidence.
• Stay calm and organized even during busy periods.
• Take ownership of problems and enjoy finding solutions.
• View feedback and quality audits as opportunities to improve and excel.
• Bring positive energy to your team every day.
• Want more than just a job- you want a career.

Bonus Points If You Have

• Experience in healthcare, behavioral health, medical offices, or call center environments.
• Experience with quality assurance audits or call performance metrics.
• Scheduling, insurance verification, or patient intake experience.
• Experience managing multiple systems and priorities simultaneously.

Growth Opportunities

We're committed to developing leaders from within.

High performers in this role will have opportunities to grow into:

• Senior Client Care Coordinator
• Team Lead
• Assistant Manager
• Office Manager
• Regional or Operations Leadership positions

What Success Looks Like

• Clients consistently rave about their experience with you.
• You balance speed with service excellence.
• Your calls score highly on quality assurance reviews.
• You proactively solve problems before they become issues.
• You contribute to a culture of accountability, compassion, and growth.

Benefits

• Monday-Friday schedule
  
• Onboarding travel stipend
• PTO/Sick Time/Paid Holidays
• Health Insurance
• 401k options