Client Care Coordinator & Medical Front Desk

TheraCorp; Holmdel Township (NJ); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(k) Retirement Plan

Profit Sharing

Life Insurance

Paid Time Off (PTO)

Job summary

TheraCorp Behavioral Health in Holmdel, NJ seeks a dependable Medical Receptionist / Client Care Coordinator to greet clients, answer calls, schedule appointments, and support clinicians and staff. The role emphasizes organization, confidentiality, and a welcoming, professional atmosphere.

The ideal candidate has strong multitasking abilities, solid computer skills, and excellent communication. This full-time on-site position offers benefits and a collaborative team environment.

Qualifications

• Two years of administrative, front desk, medical office, or customer service experience preferred.
• Strong organizational skills, attention to detail, and the ability to multitask, prioritize, and follow through.
• Ability to work independently and under pressure while managing multiple responsibilities.
• Strong computer skills and ability to learn new software systems.
• Excellent communication and interpersonal skills.
• Reliable attendance and ability to work the required schedule, including three evenings per week.

Responsibilities

• Serve as the first point of contact by greeting clients warmly, answering a high volume of phone calls, and providing accurate, timely information.
• Schedule, confirm, and reschedule client appointments while clearly communicating TheraCorp’s policies, procedures, and payment responsibilities.
• Maintain accurate client records, process payments, and complete daily administrative tasks with a high level of accuracy.
• Maintain and update internal tracking systems to support organization, accountability, and efficient daily operations.
• Collaborate closely with clinicians and administrative team members to coordinate schedules and support seamless daily operations.
• Identify scheduling or administrative issues and communicate them promptly to ensure appropriate follow-through and resolution.
• Maintain a clean, organized, and welcoming reception area that reflects TheraCorp’s commitment to providing an exceptional client experience.
• Protect client confidentiality and follow all applicable privacy procedures.
• Model and uphold TheraCorp’s core values in every interaction with clients, colleagues, and partners.

Skills

Admin/front desk exp

Organizational skills

Multitasking & prioritization

Independent work under pressure

Strong computer skills

Excellent communication

Reliable attendance

Evening availability

Job description

TheraCorp Behavioral Health in Holmdel, NJ seeks a dependable Medical Receptionist / Client Care Coordinator to greet clients, answer calls, schedule appointments, and support clinicians and staff. The role emphasizes organization, confidentiality, and a welcoming, professional atmosphere.

The ideal candidate has strong multitasking abilities, solid computer skills, and excellent communication. This full-time on-site position offers benefits and a collaborative team environment.