Concierge Banking Specialist: Grow Customer Relationships

Huntington National Bank; Dover (OH); Hybrid; USD 36,000 - 52,000; Full time

Job summary

Huntington National Bank in Dover, OH is seeking a Concierge Banker to service walk-in customers, retain and grow relationships, and educate on deposit products. You will balance daily transactions and deliver exemplary customer service.

Responsibilities include proactive sales, outbound follow-up, and referring customers to other bank areas. The role requires strong communication, risk awareness, and teamwork in a hybrid office setting.

Qualifications

• 1 year customer service in banking, financial services or goal driven retail sales.
• High School Diploma
• Bachelor’s Degree

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process and referrals.
• Educating and referring customers to other areas of the bank to deepen relationships.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.

Skills

Customer service

Banking knowledge

Sales skills

Financial needs assessment

Communication

Education

High School Diploma

Bachelor’s Degree

Tools

Cash handling

Mobile banking

Online banking

MS Office

Job description

Huntington National Bank in Dover, OH is seeking a Concierge Banker to service walk-in customers, retain and grow relationships, and educate on deposit products. You will balance daily transactions and deliver exemplary customer service.

Responsibilities include proactive sales, outbound follow-up, and referring customers to other bank areas. The role requires strong communication, risk awareness, and teamwork in a hybrid office setting.