Banking Concierge: Grow Relationships & Deliver Service

Huntington National Bank

Pittsburgh (Allegheny County)

Hybrid

USD 32,000 - 52,000

Full time

13 days ago

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Job summary

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping clients reach their financial goals by recommending suitable deposit products and related services. You will balance daily transactions, deliver outstanding service, and proactively identify opportunities to grow relationships through a disciplined sales process.

The role emphasizes educating customers on banking products, maintaining compliance with policies,

Qualifications

1 year or more in customer service in banking, financial services or goal driven retail sales.
Cash handling skills.
Comfort with technology such as mobile services and online banking services.

Responsibilities

Providing excellent customer service and effectively resolving customer issues.
Being proficient in understanding and educating customers on consumer deposit products.
Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
Adhering to all operational, security, risk and regulatory policies and procedures.
Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
Other duties as assigned.