Customer Experience Banker - Grow Relationships

Huntington; Columbus (OH); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Huntington Bank in Columbus, OH seeks a Customer Experience Banker to serve walk-in customers as a Financial Concierge, handling deposits and related products while growing relationships and ensuring service excellence.

The role emphasizes proactive sales, referrals, and adherence to policies. Office-based with potential flexible arrangements; requires 1+ year in customer service in banking or related fields.

Qualifications

• High School Diploma or GED and minimum of 1 year customer service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.

Skills

Customer service

Sales mindset

Cash handling

Tech comfort

Education

High School Diploma or GED

Bachelor's Degree

Job description

Huntington Bank in Columbus, OH seeks a Customer Experience Banker to serve walk-in customers as a Financial Concierge, handling deposits and related products while growing relationships and ensuring service excellence.

The role emphasizes proactive sales, referrals, and adherence to policies. Office-based with potential flexible arrangements; requires 1+ year in customer service in banking or related fields.