Concierge Attendant | Buffalo Marriott HARBORCENTER

Shaner Group; Buffalo (NY); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health insurance / 401k

Paid time off

8 Paid holidays

Marriott Hotel Discounts at any Marri

2 Complimentary night hotel stays per年

1 Complimentary meal per shift worked

Located on bus and metro routes

Job summary

Shaner Group is seeking friendly hospitality professionals for the M Club Lounge and restaurant outlets in Buffalo. The role involves greeting guests, managing concierge requests, and ensuring a high level of service throughout shifts.

Candidates should have at least one year in customer service, ideally in hotels, and be able to communicate in English and Spanish. This on-site opportunity offers benefits including health coverage and hotel privileges.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Courteously greet and welcome guests to the M Club Lounge, ensuring hotel's standards of service.
• Engage with the customers and create personal connections by assisting with concierge needs such as directions, local recommendations, etc.
• Facilitate guest use of the M Club’s technology offerings and concierge amenities.
• Assist in preparing the M Club for breakfast buffet service, all day snack and evening offerings appropriate for the scheduled shift.
• Maintain the cleanliness of the room at all times.
• Monitor and anticipate the guests' needs and all phases of the operation; including assisting guests with the coffee machine or taking alcoholic drink orders.

Skills

Customer service

Bilingual

English/Spanish

Local attractions

Education

High school diploma

Job description

Job Type:

Full-time and Part-time positions available

Pay:

$16 per hour

Work Location:

In person

Benefits:

• Health insurance / 401k
• Paid time off
• 8 Paid holidays
• Marriott Hotel Discounts at any Marriott property in the world!
• 2 Complimentary night hotel stays per year at any Shaner managed property
• 1 Complimentary meal per shift worked
• Located on bus and metro routes.

Description:

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Adhere to payment, cash handling and credit policies/procedures.
• Greet and acknowledge all arriving and departing guests. Escort guests to tables and assist in seating at tables.
• Maintain complete knowledge of all menu items, liquor brands, beers and non-alcoholic selections available in the M Club (Concierge) Lounge and the Restaurant outlet.
• Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
• Set up M Club (Concierge) Lounge with necessary supplies; maintain cleanliness at all times. Report shortages to Supervisor or Kitchen for replenishment.
• Inspect the M Club (Concierge) Lounge environment and entrance area, ensuring that all standards are met; rectify any deficiencies; maintain cleanliness at all times.
• Inspect tables and buffet, ensuring that all set ups meet the department standards. Check throughout meal period.

Responsibilities:

Courteously greet and welcome guests to the M Club Lounge, ensuring hotel's standards of service. Engage with the customers and create personal connections by assisting with concierge needs such as directions, local recommendations, etc. Facilitate guest use of the M Club’s technology offerings and concierge amenities. Assist in preparing the M Club for breakfast buffet service, all day snack and evening offerings appropriate for the scheduled shift. Maintain the cleanliness of the room at all times. Monitor and anticipate the guests' needs and all phases of the operation; including assisting guests with the coffee machine or taking alcoholic drink orders.

Qualifications:

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.