Banquet Houseperson | Buffalo Marriott HARBORCENTER

Shaner Group; Buffalo (NY); On-site; USD 19,000 - 26,000; Part time

Benefits offered by this job

Health insurance

Paid time off

8 Paid holidays

Marriott Hotel Discounts

2 Complimentary night hotel stays per

1 Complimentary meal per shift worked

Located on bus and metro routes

Job summary

Shaner Hotels in Buffalo, NY seeks a part-time banquet assistant to join our hospitality team. You will support setup, service, and breakdown of event spaces, ensuring the venues meet brand standards and guest expectations.

The role requires flexibility, weekend and holiday availability, and a safety-conscious approach to food and beverage handling. You will collaborate with colleagues to deliver outstanding service and help guests discover local attractions.

Qualifications

• Experience in hospitality or events preferred.
• Familiarity with banquet setups (theater, classroom, U-shape).
• Ability to handle cleaning chemicals safely and follow sanitation procedures.
• Strong communication and teamwork.
• Knowledge of local attractions is a plus.

Responsibilities

• Assist with setup, maintenance, and breakdown of banquet events to hotel standards.
• Ensure banquet rooms and equipment are clean and organized.
• Deliver outstanding guest service and respond to guest needs.
• Stay informed about hotel amenities and local attractions to assist guests.
• Perform other duties as assigned by management.

Skills

Hospitality experience

Banquet setup

Customer service

Job description

Job Details

• Job Type: Part-time
• Pay: $16.50 per hour
• Work Location: In person

Benefits

• Health insurance
• Paid time off
• 8 Paid holidays
• Marriott Hotel Discounts
• 2 Complimentary night hotel stays per year at any Shaner Hotel property
• 1 Complimentary meal per shift worked
• Located on bus and metro routes.

Description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations.
• Set up and break down function rooms and event spaces based on group specifications and hotel standards.
• Refresh banquet rooms throughout events according to the schedule and service expectations.
• Ensure cleanliness, organization, and proper functioning of all banquet equipment and service areas.
• Maintain safe food and beverage handling practices in alignment with hotel, brand, and company policies.
• Collaborate with team members to provide seamless event service and support.
• Respond promptly and professionally to guest needs, delivering outstanding customer service at all times.
• Stay knowledgeable about hotel amenities, services, and local attractions to assist guests with inquiries.
• Perform other duties as assigned by management.

Responsibilities

Join our dynamic hospitality team, where you'll play a key role in creating memorable experiences for our guests. This position supports the setup, maintenance and breakdown of banquet events while ensuring a clean, welcoming environment that meets both hotel and guest standards.

Qualifications

• Prior experience in a similar role within the hospitality or events industry preferred.
• Familiarity with banquet room setups (e.g., theater, classroom, U-shape) and standard equipment.
• Ability to handle cleaning chemicals safely and follow proper sanitation procedures.
• Strong communication and interpersonal skills with a team-first attitude.
• Knowledge of local attractions and events is a plus.