Concierge & Activities Assistant

Viva Senior Living at Bel Air; Bel Air (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

Viva Senior Living at Bel Air is hiring a Concierge & Activities Assistant for our Assisted Living & Memory Care community. This unique dual-role combines front desk/office tasks with resident engagement.

As a Concierge/Office Assistant, you will welcome residents and families, answer calls, provide admin support, and help coordinate transportation and events. You’ll also plan and lead daily activities, games, crafts, and social programs to create a warm, engaging, and inclusive environment.

Qualifications

• Friendly, organized, dependable, and passionate about helping older adults.
• Experience in customer service or office administration is preferred.
• Comfortable interacting with residents and families.
• Weekend availability required (Thursday–Monday).

Responsibilities

• Welcome residents, families, visitors, and guests with a warm and professional attitude.
• Answer and direct phone calls and assist with general inquiries.
• Provide administrative and office support to community leadership.
• Assist with filing, scanning, copying, data entry, calendars, and other office tasks.
• Receive and distribute mail and packages; maintain a welcoming front desk.
• Coordinate scheduling, transportation, and other administrative needs.

Skills

Customer service

Communication

Organizational skills

Team player

Multitasking

Job description

Location: Bel Air, MD

Job Id:105

# of Openings:1

NOW HIRING: CONCIERGE & ACTIVITIES ASSISTANT

Full-Time | Thursday–Monday | Assisted Living & Memory Care

Are you friendly, organized, dependable, and passionate about making a difference in the lives of older adults?

We are looking for a Concierge & Activities Assistant to join our team! This is a unique dual-role position that combines front desk/office responsibilities with resident activities and engagement.

WHAT YOU'LL DO

• As our Concierge/Office Assistant, you will:
• Welcome residents, families, visitors, and guests with a warm and professional attitude.
• Answer and direct phone calls and assist with general inquiries.
• Serve as a helpful resource for residents, families, and visitors.
• Provide administrative and office support to community leadership.
• Assist with filing, scanning, copying, data entry, correspondence, calendars, and other office tasks.
• Receive and distribute mail and packages.
• Help maintain an organized and welcoming front desk and office.
• Assist with scheduling, transportation coordination, and other administrative needs.
• Maintain confidentiality and professionalism at all times.
• As an Activities Assistant, you will:
• Assist with planning and leading engaging daily activities for our residents.
• Support programs designed for both Assisted Living and Memory Care residents.
• Help facilitate games, crafts, music, exercise, social programs, outings, and special events.
• Provide meaningful one-on-one engagement for residents.
• Encourage participation while respecting each resident's individual interests and abilities.
• Assist with community celebrations, holidays, birthdays, and family events.
• Create a fun, welcoming, and inclusive environment where residents feel valued and connected.
• Compassionate, patient, and genuinely enjoys working with older adults.
• Friendly, outgoing, and comfortable interacting with residents and families.
• Organized and detail-oriented.
• Dependable and able to work independently.
• Comfortable multitasking and balancing office responsibilities with resident engagement.
• A strong communicator and team player.
• Creative and enthusiastic about activities and special events.
• Comfortable working with individuals living with dementia or willing to learn.
• Experienced in customer service, office administration, senior living, healthcare, hospitality, recreation, or activities (preferred, but not required).

POSITION DETAILS

Position: Concierge & Activities Assistant
Status: Full-Time
Schedule: Thursday–Monday
Location: Assisted Living & Memory Care Community

Weekend availability is required. Holiday and special-event availability may also be required based on the community schedule.

WHY THIS ROLE IS SPECIAL

This position gives you the opportunity to do more than work behind a desk. You'll be a familiar and welcoming face throughout the community while helping residents stay engaged, connected, active, and involved.

If you enjoy helping people, staying organized, creating positive experiences, and being part of a team that makes a difference every day, we would love to hear from you!