Concierge & Activities Assistant

Viva Senior Living; Bel Air (MD); On-site; USD 34,000 - 46,000; Full time

Job summary

Viva Senior Living in Maryland seeks a friendly Concierge & Activities Assistant for our Assisted Living & Memory Care community. This unique dual-role combines front desk/office duties with resident activities and engagement, Thursday through Monday in a full-time position.

You will welcome residents and families, handle calls, support leadership, plan daily activities, and help coordinate events and outings while maintaining confidentiality and a warm, welcoming environment.

Qualifications

• Compassionate and patient with older adults.
• Friendly, organized, dependable, and detail oriented.
• Comfortable multitasking between office duties and resident engagement.
• Strong communicator and team player.
• Experience in customer service or senior living is a plus.

Responsibilities

• Welcome residents, families, visitors, and guests in a warm, professional manner.
• Answer and direct phone calls; assist with inquiries.
• Provide administrative support to community leadership and office tasks.
• Assist with scheduling, transportation coordination, and mail handling.
• Plan and lead engaging daily activities for residents in Assisted Living and Memory Care.
• Create a welcoming front desk environment and maintain confidentiality.

Skills

Customer service

Office administration

Communication skills

Team player

Tools

Microsoft Office

Job description

NOW HIRING: CONCIERGE & ACTIVITIES ASSISTANT

Full-Time | Thursday–Monday | Assisted Living & Memory Care

Are you friendly, organized, dependable, and passionate about making a difference in the lives of older adults?

We are looking for a Concierge & Activities Assistant to join our team! This is a unique dual-role position that combines front desk/office responsibilities with resident activities and engagement.

What You'll Do

As our Concierge/Office Assistant, you will:

• Welcome residents, families, visitors, and guests with a warm and professional attitude.
• Answer and direct phone calls and assist with general inquiries.
• Serve as a helpful resource for residents, families, and visitors.
• Provide administrative and office support to community leadership.
• Assist with filing, scanning, copying, data entry, correspondence, calendars, and other office tasks.
• Receive and distribute mail and packages.
• Help maintain an organized and welcoming front desk and office.
• Assist with scheduling, transportation coordination, and other administrative needs.
• Maintain confidentiality and professionalism at all times.

As an Activities Assistant, you will:

• Assist with planning and leading engaging daily activities for our residents.
• Support programs designed for both Assisted Living and Memory Care residents.
• Help facilitate games, crafts, music, exercise, social programs, outings, and special events.
• Provide meaningful one-on-one engagement for residents.
• Encourage participation while respecting each resident's individual interests and abilities.
• Assist with community celebrations, holidays, birthdays, and family events.
• Create a fun, welcoming, and inclusive environment where residents feel valued and connected.

THE IDEAL CANDIDATE

We are looking for someone who is:

• Compassionate, patient, and genuinely enjoys working with older adults.
• Friendly, outgoing, and comfortable interacting with residents and families.
• Organized and detail-oriented.
• Dependable and able to work independently.
• Comfortable multitasking and balancing office responsibilities with resident engagement.
• A strong communicator and team player.
• Creative and enthusiastic about activities and special events.
• Comfortable working with individuals living with dementia or willing to learn.
• Experienced in customer service, office administration, senior living, healthcare, hospitality, recreation, or activities (preferred, but not required).

POSITION DETAILS

Position: Concierge & Activities Assistant

Status: Full-Time

Schedule: Thursday–Monday

Location: Assisted Living & Memory Care Community

Weekend availability is required. Holiday and special-event availability may also be required based on the community schedule.

WHY THIS ROLE IS SPECIAL

This position gives you the opportunity to do more than work behind a desk. You'll be a familiar and welcoming face throughout the community while helping residents stay engaged, connected, active, and involved.

If you enjoy helping people, staying organized, creating positive experiences, and being part of a team that makes a difference every day.