Concierge / Receptionist

All American Assisted Living; Apponaug (RI); Hybrid; USD 30,000 - 40,000; Full time

Benefits offered by this job

Employee assistance program

401(k)

Paid sick time

Supportive work environment

Job summary

All American Assisted Living is seeking a Per Diem Concierge/Receptionist to join their team. This role is essential in providing a warm and welcoming experience to residents, families, and visitors.

Working hours are flexible within 9am-7pm, including weekends and holidays. Responsibilities include answering calls, visitor check-ins, and maintaining the reception area. Ideal candidates should have strong communication skills and a genuine interest in working with older adults.

Qualifications

• Previous experience in customer service, reception, concierge, or administrative roles preferred.
• Ability to communicate effectively in English, both verbally and in writing.
• Genuine interest in working with older adults.

Responsibilities

• Welcome residents, families, and visitors.
• Assist with visitor check-in procedures.
• Answer and direct incoming calls.
• Provide general information about the community.
• Maintain a clean and professional reception area.

Skills

Customer service

Communication skills

Organization

Microsoft Office

Discretion

Job description

Compensation:

About the Community

We are looking for a Per Diem Concierge / Receptionist to join our team and make a meaningful difference in the daily lives of older adults. As Per Diem you would help cover for other members of the team when they are unable to work their scheduled shifts. Our hours of operation for this position are 9a - 7p, seven days a week and holidays, so opportunities would be within that timeframe, and might include weekends and/or holidays.

As the first point of contact for residents, families, visitors, vendors, and team members, you will help create a warm and welcoming experience throughout the community. This role combines customer service, front desk support, communication, and basic administrative responsibilities.

This is a great opportunity for someone who enjoys helping others, staying organized, and working in a resident-focused environment.

Benefits

• Employee assistance program
• Employee referral program
• 401(k)
• 401(k) matching
• Paid sick time
• Supportive and team-oriented work environment
• Meaningful work serving older adults

What You’ll Do

• Welcome residents, families, visitors, vendors, and team members
• Assist with visitor check-in procedures
• Answer and direct incoming telephone calls
• Respond to questions in person and by phone with professionalism
• Provide general information about the community and its services
• Notify team members when visitors or appointments arrive
• Communicate important information to the appropriate departments
• Receive, sort, and distribute mail, packages, and deliveries
• Assist with basic data entry and recordkeeping
• File, scan, copy, and organize documents
• Help manage correspondence and front desk materials
• Use Microsoft Office and other community software systems
• Maintain a clean, organized, and professional reception area
• Monitor the front entrance and follow community safety procedures
• Respect resident privacy and maintain confidentiality
• Assist residents and families with routine requests
• Support emergency communication procedures when directed
• Complete additional reception and administrative duties as assigned

What We’re Looking For

• Previous customer service, receptionist, concierge, administrative, hospitality, or healthcare experience is preferred
• Friendly, calm, and professional demeanor
• Strong verbal and written communication skills
• Ability to communicate clearly and effectively in English, both verbally and in writing, as required to answer telephone calls, assist residents and visitors, communicate with team members, and respond appropriately during emergencies
• Excellent organization and attention to detail
• Ability to manage multiple tasks and interruptions
• Ability to handle sensitive information with discretion
• Comfortable answering phones and assisting visitors
• Basic computer skills, including experience with Microsoft Office
• Ability to work independently and as part of a team
• Genuine interest in working with older adults
• Dependable attendance and punctuality
• Ability to remain composed and helpful in a busy environment
• Ability to successfully complete required background screening

At our community, residents come first. We are looking for a Concierge / Receptionist who can create a positive first impression and provide dependable support to residents, families, visitors, and coworkers.

We are an equal opportunity employer.