Concierge

Brown Deer Place; Coralville (IA); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Pay rate: $15.50–$18.00 hourly

Health, dental, and vision insurance

Paid time off and holidays

401(k) matching

Professional development opportunities

Employee assistance programs

Job summary

Better Living in Coralville, IA is seeking a Week Day Concierge to serve as the first contact for residents, families, visitors, vendors, and staff. You'll provide exceptional customer service, manage calls, greet visitors, monitor access, and assist with administrative tasks to create a warm, secure environment.

The role emphasizes hospitality and professionalism, with duties including front desk etiquette, building access, mail handling, records, and resident relations.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service, receptionist, hospitality, or administrative experience preferred.
• Strong verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Proficient with basic computer applications, including email and Microsoft Office.
• Friendly, professional, and dependable demeanor.
• Ability to maintain confidentiality and handle sensitive information appropriately.

Responsibilities

• Greet residents, families, visitors, and vendors in a professional and friendly manner.
• Answer and direct incoming telephone calls promptly and courteously.
• Provide information and assistance to residents, families, and visitors.
• Maintain a welcoming and positive presence at the front desk.
• Monitor front entrance activity and building access throughout the shift.
• Ensure visitors sign in according to community procedures.
• Confirm visitor authorization when necessary and notify staff of arrivals.
• Observe and report unusual activity, safety concerns, or emergencies to appropriate team members.
• Ensure front lobby is clean and debris free at all times.
• Assist with receiving and distributing mail, packages, and deliveries.
• Maintain visitor logs and other required records.
• Support administrative staff with clerical tasks including but not limited to filing as assigned.
• Assist with community communications and resident inquiries.
• Foster positive relationships with residents and families.
• Respond to resident requests and direct concerns to the appropriate department.
• Promote a culture of hospitality, respect, and service excellence.
• Some driving will be included to bring residents to appointments.

Skills

Customer service

Reception experience

Multitasking

Verbal and written communication

Confidentiality

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

At Better Living, we believe every stage of life should be filled with purpose, dignity, and joy.

We’re not just a senior living management company—we’re a team driven by compassion, grounded in hospitality, and committed to doing what’s right for residents, families, and staff. Our communities are built on meaningful connections, personalized support, and everyday moments that matter.

This is senior living, only better.

Benefits

• Compensation: $15.50 to $18.00
• Health, dental, and vision insurance
• Paid time off and holidays
• 401 (K) matching
• Professional development opportunities
• Employee assistance programs

Week Day Concierge

Position Title:

Concierge
Department: Administration
Status: Non-Exempt
Reports To: Executive Director or Designee

Position Summary

The daily Concierge serves as the first point of contact for residents, family members, visitors, vendors, and team members. This position is responsible for providing exceptional customer service while managing incoming phone calls, greeting visitors, monitoring building access, and assisting with administrative and clerical duties as needed. The Concierge helps create a warm, welcoming, and secure environment for residents and guests during week day hours.

Essential Responsibilities

Customer Service & Reception

• Greet residents, families, visitors, and vendors in a professional and friendly manner.
• Answer and direct incoming telephone calls promptly and courteously.
• Provide information and assistance to residents, families, and visitors.
• Maintain a welcoming and positive presence at the front desk.

Building Access & Security

• Monitor front entrance activity and building access throughout the shift.
• Ensure visitors sign in according to community procedures.
• Confirm visitor authorization when necessary and notify staff of arrivals.
• Observe and report unusual activity, safety concerns, or emergencies to appropriate team members.
• Ensure front lobby is clean and debris free at all times.

Administrative Support

• Assist with receiving and distributing mail, packages, and deliveries.
• Maintain visitor logs and other required records.
• Support administrative staff with clerical tasks including but not limited to filing as assigned.
• Assist with community communications and resident inquiries.

Resident Relations

• Foster positive relationships with residents and families.
• Respond to resident requests and direct concerns to the appropriate department.
• Promote a culture of hospitality, respect, and service excellence.
• Some driving will be included to bring residents to appointments.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service, receptionist, hospitality, or administrative experience preferred.
• Strong verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Proficient with basic computer applications, including email and Microsoft Office.
• Friendly, professional, and dependable demeanor.
• Ability to maintain confidentiality and handle sensitive information appropriately.

Physical Requirements

• Ability to sit, stand, walk, and move throughout the community during the shift.
• Ability to use office equipment including computers, phones, printers, and copiers.
• Ability to occasionally lift up to 20 pounds.

Core Values

• Demonstrate compassion, respect, and professionalism in all interactions.
• Support the mission and values of Better Living.
• Promote resident dignity, independence, and quality of life.
• Maintain a safe, welcoming, and inclusive environment for residents, families, and team members.

Schedule:

Monday thru Friday and possibly some holidays as assigned

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.