Weekend Concierge

Willowbrook Hills; Auburn Hills (MI); On-site; USD 30,000 - 40,000; Part time

Job summary

Willowbrook Hills in Auburn Hills, Michigan, is looking for a dedicated Concierge to enhance the service experience in our Assisted Living and Memory Care community. This role involves greeting residents, managing inquiries, and ensuring a welcoming environment for families and staff.

Ideal candidates should possess a high school diploma, customer service experience, and the ability to engage compassionately with seniors. Flexible hours will be required, including weekends and holidays.

Qualifications

• High school diploma or equivalent required.
• Previous experience in customer service, hospitality, or senior living preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Greet residents, visitors, and staff in a warm, professional manner.
• Answer and direct phone calls; manage inquiries efficiently.
• Monitor building entry/exit and assist with resident requests.

Skills

Customer service experience

Strong communication skills

Multitasking ability

Basic computer skills

Education

High school diploma or equivalent

Job description

PositionSummary: We are seeking a dependable and service-oriented Concierge to support our Assisted Living and Memory Care community. This role serves as the first point of contact for residents, families, visitors, and staff, helping create a welcoming, safe, and well-coordinated environment. Flexibility is essential, as shifts may vary based on staffing needs, including evenings, weekends, and holidays.

Shifts Needed

Weekends: 9am-5:30pm

Key Responsibilities

• Greet residents, visitors, and staff in a warm, professional manner
• Answer and direct phone calls; manage inquiries efficiently
• Monitor building entry/exit
• Assist with resident requests
• Handle incoming/outgoing mail and deliveries
• Communicate effectively with care staff regarding resident needs or concerns
• Maintain front desk organization and ensure a clean, presentable lobby area
• Respond calmly and appropriately in urgent or emergency situations

Qualifications

• High school diploma or equivalent required
• Previous experience in customer service, hospitality, healthcare, or senior living preferred
• Strong communication and interpersonal skills
• Comfortable working with seniors, including individuals with memory impairment
• Ability to multitask and remain composed in a dynamic environment
• Basic computer skills (email, scheduling systems, phone systems)
• Reliable and flexible availability

Preferred Attributes

• Compassionate, patient, and respectful demeanor
• Strong problem-solving skills and attention to detail
• Team-oriented with a willingness to assist across departments

Working Conditions

• Primarily desk-based with occasional walking throughout the community
• May involve holiday coverage
• Interaction with residents in assisted living and memory care settings