Concierge

Hanover IL Operations LLC; Waldorf (MD); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

401k + Fulltime & Part-time Benefits

Training, Development & Career Ladder

Great work-life balance

Flexible Scheduling

Job summary

Harmony is seeking a Concierge/Receptionist in Waldorf, MD to greet visitors, answer calls, and perform administrative duties for the community. The role includes logging service requests, monitoring security systems, and supporting various departments with filing and copying tasks.

The position requires professional presentation, strong communication, and the ability to multi-task in a busy environment, with a schedule that includes weekends and holidays.

Qualifications

• High school diploma or GED required.
• Experience in administrative functions.
• Ability to answer phones politely and professionally.
• Strong organizational and teamwork skills.
• Effective written and verbal communication.
• Willing to work weekends and holidays; flexible schedule.

Responsibilities

• Greet all visitors to the community.
• Answering the telephone and transferring calls or taking messages.
• Log service requests for residents and staff; file and copy documents.
• Monitor walkie-talkie, door security system and fire panel as needed.
• Keep front desk and lobby area clean and neat at all times.
• Sell meal tickets and manage accounts by payroll deduction or cash.

Skills

Administration

Phone etiquette

Guest & resident service

Communication

Teamwork

Professional appearance

Multitasking

Education

High school diploma or GED

Job description

11239 Berry Road, Waldorf, Maryland 20603

Job Description

The concierge/receptionist performs a variety of administrative support duties including: greeting all visitors to the community, answering the telephone, transferring calls to appropriate party, and taking accurate messages. Monitors walkie-talkie, door security system and fire panel as needed. Monitors resident sign-in and sign-out log and the visitor registration log and completes administrative support functions such as filing and making copies.

• Transfers calls or takes messages as appropriate in a courteous, friendly and helpful manner
• Fills out and logs service request forms for residents and/or staff
• Monitors and greets visitors to the community
• Keeps front desk and lobby area clean and neat at all times
• Sells meal tickets and accounts for by payroll deduction or personal check
• Ensure the security of the building; Monitors resident sign-in and sign-out log and the visitor registration log; periodically checks entrances/exits of the building to ensure community is secure
• Attends in-services and staff meetings as required
• Assists with coordinating van schedule for residents
• Follows confidentiality policies regarding release of resident information
• Performs supportive office functions for all departments including filing, typing, and making copies
• Completes all other duties as assigned

Requirements

• Must possess a high school diploma or GED
• Must be considerate, neat, well groomed and professional in appearance. Must dress in a professional manner
• Must have experience in Administration functions
• Must answer phones in a polite and professional manner
• Must be organized, and able to work well with others as part of a team
• Must be polite and considerate to residents, visitors, co-workers and management team
• Must be able to effectively communicate both verbally and in writing
• Must be able to sit for extended periods of time
• Must be able to function effectively in a busy environment and be able to multi-task
• Must be willing to work a flexible schedule that includes weekends and holidays
• Must attend all required in-services and staff meetings

Why Harmony?

• 401k + Fulltime & Part-time Benefits Packages
• Training, Development & Career Laddering
• Great work-life balance
• Flexible Scheduling