Concierge

The Reserve at Fairhope; Fairhope (AL); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Holiday pay

Job summary

The Reserve at Fairhope is seeking a friendly and professional front desk receptionist to greet residents and visitors, manage sign-in/out, and route calls. You will provide information, assist with program reservations, and help maintain accurate resident records in a supportive, team-oriented environment.

The ideal candidate has strong customer service experience, good communication skills, and the ability to work independently.

Qualifications

• High school diploma or GED required.
• At least 1 year of related customer service experience.
• Preferably in long-term care or hospitality.
• Well-developed interpersonal, organizational, verbal communication and listening skills; proficient with Office; able to lift up to 25 lbs.

Responsibilities

• Greet and assist residents and visitors at the front desk.
• Manage sign-in/out for visitors and vendors; handle calls.
• Provide marketing information to visitors; support Lifestyles events.
• Assist with program/event reservations; collect fees; maintain records.
• Maintain resident information databases and distribution lists; perform clerical duties.
• Support other departments to ensure high-quality resident service.
• Other duties as assigned by Supervisor.

Skills

Customer service

Front desk

Microsoft Office

Phone handling

Interpersonal skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

About the Company:

We are a premier senior living retirement community dedicated to creating a welcoming, warm environment for the residents who call our community home. We offer competitive pay, comprehensive rewards program, and a true team environment. If you are looking for a challenging and highly rewarding career, we want to hear from you!

What You Will Do:

• Greet and assist residents and visitors in a polished, professional, discrete manner. Manage the front desk sign-in and out process for visitors and vendors. Handle and direct incoming phone calls. Inform residents or staff of the arrival of guests, packages, and flowers.
• Accommodate resident requests for assistance - referring to other staff as necessary.
• Provide marketing information to visitors.
• Assist Lifestyles Department with program / event reservations; collect program / event fees; maintain accurate records.
• Maintain and regularly update database of resident general information and update/distribute resident phone list. Handle other clerical duties as assigned.
• Support other departments as needed to ensure high quality resident service.
• Other duties as assigned or requested by Supervisor.

Why You Are Qualified:

The ideal candidate will have the following:

• High school diploma or GED equivalent required
• At least one (1) year of related work experience in customer service required.
• Prior work experience preferably in the long-term care, hospitality industry, or related field preferred.
• Must have good interpersonal skills, organized, proficient in Microsoft Office products, effective verbal communication skills, courteous, professional, good listener, experience supporting a busy office, able to work independently. Must physically be able to lift up to 25 pounds unassisted.

Why You Should Apply:

• Competitive pay.
• Great benefits including medical, dental, vision, life insurance and more.
• Excellent growth and advancement opportunities.
• Generous Paid Time Off (PTO) & Holiday Pay programs

Hired candidates will be required to successfully complete a criminal background check, valid references, pre-employment drug test, physical and proof of employment eligibility. EOE.

Equal Opportunity Employer, including disabled and veterans.