Concierge

Cogir Senior Living; Mill Creek (WA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

Pay on demand

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

401K with company match

Free meals at work

Employee assistance program

Referral program

Job summary

Cogir Senior Living is seeking a Concierge to be the first contact for residents, families, visitors, and guests. You will provide front desk coverage and exceptional customer service while creating a welcoming, supportive atmosphere in the community.

Responsibilities include handling calls, coordinating transportation and activities, assisting with scheduling, and supporting management with administrative tasks. High school diploma required; 6–12 months in similar settings preferred.

Qualifications

• Minimum 6–12 months front desk or customer service experience.
• Proficient with Word, Excel and Outlook.
• Able to maintain confidentiality and professionalism.

Responsibilities

• Answer multi-line phone system and direct inquiries.
• Greet residents, families, guests, and vendors warmly.
• Maintain visitor logs and monitor access to the community.
• Assist residents with transportation, activities, or appointments.
• Support management with admin tasks and data entry.
• Manage office supplies and complete work orders.

Skills

Customer service

Word

Excel

Outlook

Patience

Communication

Friendly, professional

Flexible schedule

Confidentiality

Education

High School Diploma or equivalent

Tools

Word

Excel

Outlook

Job description

THE COMPANY

Cogir Senior Living, based in Scottsdale, Arizona, proudly oversees a network of senior living communities spanning 11 states nationwide. As a trusted leader in senior housing, we are dedicated to growth while maintaining our commitment to exceptional care for our residents and a supportive, growth-focused environment for our team members.

What We Offer

• Competitive wages, training, and growth opportunities.
• Early access to paycheck (pay on demand).
• Health, Dental, Vision, and Life Insurance.
• Paid Vacation, Holidays, and Sick Leave.
• 401K with company match.
• Free meals at work.
• Employee Assistance Program.
• Generous Employee Referral Program and more.

Position Summary

The Concierge is an important part of our brand and has a dynamic role in their community as the first point of contact with our residents, families, visitors, and guests. This position will provide front desk coverage and exceptional customer service by consistently being pleasant and helpful to everyone walking through the doors and creating a welcoming and supportive environment. This position plays a key role in creating a positive experience within the senior living community by addressing inquiries, coordinating resident services, and maintaining efficient front desk operations.

Key Responsibilities

• Answer a multi-line telephone, directing calls and inquiries as needed.
• Greet all families, residents, guests, and vendors with a smile.
• Maintain outside visitor logs and monitor access to the community.
• Assist residents with scheduling transportation, activities, or appointments.
• Support management with administrative tasks, such as data entry, scheduling, or light clerical work.
• Order office supplies.
• Address resident concerns or questions and escalate issues to management when necessary.
• Complete work order requests.

Requirements

CANDIDATE QUALIFICATIONS

Education

• High School Diploma or equivalent.

Experience, Competencies, And Skills

• At least 6-12 months of previous customer service or front desk experience in a hotel, retirement community, or office setting is required.
• Working knowledge of various computer systems, including Word, Excel, and Outlook.
• Patience and willingness to assist our residents, visitors, and team members.
• Friendly, assertive, professional, outgoing, multitasked, and organized.
• Excellent communication skills.
• Availability to work flexible shifts, including weekends and holidays.
• Ability to maintain confidentiality and adhere to ethical standards.

Salary Description

$18 - $20 DOE