Concierge PRN (AS NEEDED)

Thereserveatfairhope; Fairhope (AL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Generous Paid Time Off

Holiday Pay

Job summary

A premier senior living community in Fairhope is seeking a dedicated concierge to greet residents and visitors, support various departments, and manage front desk operations. Ideal candidates will have a high school diploma and at least one year of customer service experience, preferably in hospitality or long-term care. This role offers competitive pay, benefits including medical and PTO, and opportunities for growth within a warm, welcoming environment.

Qualifications

• Minimum one year of related customer service experience required.
• Experience in long-term care or hospitality preferred.
• Ability to lift up to 25 pounds unassisted.

Responsibilities

• Greet and assist residents and visitors in a professional manner.
• Manage front desk sign-in and out process for visitors.
• Handle and direct incoming phone calls.
• Assist with program/event reservations and maintain accurate records.
• Support other departments to ensure high-quality resident service.

Skills

Customer service

Interpersonal skills

Organizational skills

Microsoft Office proficiency

Communication skills

Education

High school diploma or GED equivalent

Job description

About the Company

We are a premier senior living retirement community dedicated to creating a welcoming, warm environment for the residents who call our community home. We offer competitive pay, a comprehensive rewards program, and a true team environment. This role is ideal for someone looking for a flexible and rewarding career path.

What You Will Do

Concierge hours are: 7am-3pm, 3pm-11pm, 11pm-7am and a 9-5 shift. Looking for flexible person. Apply to discuss.

• Greet and assist residents and visitors in a polished, professional, discreet manner. Manage the front desk sign-in and out process for visitors and vendors. Handle and direct incoming phone calls. Inform residents or staff of the arrival of guests, packages, and flowers.
• Accommodate resident requests for assistance - referring to other staff as necessary.
• Provide marketing information to visitors.
• Assist Lifestyles Department with program / event reservations; collect program / event fees; maintain accurate records.
• Maintain and regularly update database of resident general information and update/distribute resident phone list. Handle other clerical duties as assigned.
• Support other departments as needed to ensure high quality resident service.
• Other duties as assigned or requested by Supervisor.

Why You Are Qualified

The ideal candidate will have the following:

• High school diploma or GED equivalent required
• At least one (1) year of related work experience in customer service required
• Prior work experience preferably in the long-term care, hospitality industry, or related field preferred
• Must have good interpersonal skills, be organized, proficient in Microsoft Office products, effective verbal communication skills, courteous, professional, good listener, experience supporting a busy office, able to work independently. Must physically be able to lift up to 25 pounds unassisted.

Why You Should Apply

• Competitive pay
• Great benefits including medical, dental, vision, life insurance and more
• Excellent growth and advancement opportunities
• Generous Paid Time Off (PTO) & Holiday Pay programs

Hired candidates will be required to successfully complete a criminal background check, valid references, pre-employment drug test, physical and proof of employment eligibility. EOE.

Equal Opportunity Employer, including disabled and veterans.