Concierge

The Birches on Maple; Carrollton (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Holiday pay

Job summary

The Birches on Maple is seeking a friendly front desk associate to greet residents and visitors, manage sign-in/out, answer phones, and assist with clerical tasks. The role supports the Lifestyles Department and helps maintain accurate resident records. Ideal candidates have a high school diploma or GED, with at least one year in customer service.

Hospitality or long-term care experience is preferred. Excellent communication and organizational skills are required, and the job may involve lifting

Qualifications

• High school diploma or GED required.
• At least 1 year of related customer service experience.
• Prior work in long-term care/hospitality preferred.
• Strong interpersonal, organizational, and communication skills; ability to lift up to 25 pounds.

Responsibilities

• Greet and assist residents and visitors at the front desk in a polished, professional manner; manage sign-in/out and direct calls.
• Accommodate resident requests and coordinate with staff.
• Provide marketing information to visitors.
• Assist Lifestyles Department with event reservations; collect fees; maintain records.
• Maintain and update resident information and phone lists; perform clerical duties as assigned.
• Support other departments to ensure high quality resident service.

Skills

Customer service

Phone etiquette

Microsoft Office

Interpersonal communication

Organizational skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

The Birches on Maple

About the Company:

We are a premier senior living retirement community dedicated to creating a welcoming, warm environment for the residents who call our community home. We offer competitive pay, comprehensive rewards program, and a true team environment. If you are looking for a challenging and highly rewarding career, we want to hear from you!

What You Will Do:

• Greet and assist residents and visitors in a polished, professional, discreet manner. Manage the front desk sign-in and out process for visitors and vendors. Handle and direct incoming phone calls. Inform residents or staff of the arrival of guests, packages, and flowers.
• Accommodate resident requests for assistance - referring to other staff as necessary.
• Provide marketing information to visitors.
• Assist Lifestyles Department with program / event reservations; collect program / event fees; maintain accurate records.
• Maintain and regularly update database of resident general information and update/distribute resident phone list. Handle other clerical duties as assigned.
• Support other departments as needed to ensure high quality resident service.
• Other duties as assigned or requested by Supervisor.

Why You Are Qualified:

The ideal candidate will have the following:

• High school diploma or GED equivalent required
• At least one (1) year of related work experience in customer service required.
• Prior work experience preferably in the long-term care, hospitality industry, or related field preferred.
• Must have good interpersonal skills, organized, proficient in Microsoft Office products, effective verbal communication skills, courteous, professional, good listener, experience supporting a busy office, able to work independently. Must physically be able to lift up to 25 pounds unassisted.

Why You Should Apply:

• Competitive pay.
• Great benefits including medical, dental, vision, life insurance and more.
• Excellent growth and advancement opportunities.
• Generous Paid Time Off (PTO) & Holiday Pay programs

Hired candidates will be required to successfully complete a criminal background check, valid references, pre-employment drug test, physical and proof of employment eligibility. EOE.

Equal Opportunity Employer, including disabled and veterans.