Concierge

The Reserve at Fairhope; Fairhope (AL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Job summary

The Reserve at Fairhope is seeking a front desk/administrative support associate to greet residents and visitors, manage sign-in/out, answer phones, and relay messages with discretion.

You will assist with program reservations, maintain records, and support multiple departments to ensure exceptional resident service. A high school diploma and 1 year of customer service experience are required; relevant long-term care or hospitality experience is a plus.

Qualifications

• High school diploma or GED equivalent required.
• At least 1 year of related work experience in customer service required.
• Prior work experience preferably in long-term care, hospitality industry, or related field preferred.
• Must have good interpersonal skills, be organized, proficient in Microsoft Office products, have effective verbal communication skills, be courteous and professional, a good listener, and able to work independently. Must be able to lift up to 25 pounds unassisted.

Responsibilities

• Greet and assist residents and visitors at the front desk in a polished, professional, discrete manner.
• Manage the front desk sign-in/out process for visitors and vendors; handle and direct incoming calls.
• Inform residents or staff of arrival of guests, packages, and flowers.
• Accommodate resident requests for assistance and refer to other staff as necessary.
• Provide marketing information to visitors.
• Assist Lifestyles Department with program/event reservations; collect fees; maintain records.
• Maintain and update database of resident information and phone lists; perform clerical duties as assigned.
• Support other departments to ensure high-quality resident service.
• Other duties as assigned by Supervisor.

Skills

Customer service

Phone etiquette

Organizational skills

Interpersonal skills

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

About the Company:

We are a premier senior living retirement community dedicated to creating a welcoming, warm environment for the residents who call our community home. We offer competitive pay, comprehensive rewards program, and a true team environment. If you are looking for a challenging and highly rewarding career, we want to hear from you!

What You Will Do:

• Greet and assist residents and visitors in a polished, professional, discrete manner. Manage the front desk sign-in and out process for visitors and vendors. Handle and direct incoming phone calls. Inform residents or staff of the arrival of guests, packages, and flowers.
• Accommodate resident requests for assistance - referring to other staff as necessary.
• Provide marketing information to visitors.
• Assist Lifestyles Department with program / event reservations; collect program / event fees; maintain accurate records.
• Maintain and regularly update database of resident general information and update/distribute resident phone list. Handle other clerical duties as assigned.
• Support other departments as needed to ensure high quality resident service.
• Other duties as assigned or requested by Supervisor.

Why You Are Qualified:

The ideal candidate will have the following:

• High school diploma or GED equivalent required
• At least one (1) year of related work experience in customer service required.
• Prior work experience preferably in the long-term care, hospitality industry, or related field preferred.
• Must have good interpersonal skills, organized, proficient in Microsoft Office products, effective verbal communication skills, courteous, professional, good listener, experience supporting a busy office, able to work independently. Must physically be able to lift up to 25 pounds unassisted.
  

Why You Should Apply:

• Competitive pay.
• Great benefits including medical, dental, vision, life insurance and more.
• Excellent growth and advancement opportunities.
• Generous Paid Time Off (PTO) & Holiday Pay programs

Job Seeker Friends! If this job isn’t for you, perhaps you know someone who would be a perfect fit send them the link to this job. Thanks!

Hired candidates will be required to successfully complete a criminal background check, valid references, pre-employment drug test, physical and proof of employment eligibility. EOE.

Equal Opportunity Employer, including disabled and veterans.